BMW Client Care Coordinator

2 weeks ago


Bridgeport, United States BMW of Bridgeport Full time
Job DescriptionJob Description

BMW of Bridgeport has an opening for full-time client care coordinator. Seeking an enthusiastic self-starter with an upbeat personality who is detail-oriented with a professional appearance and excellent phone etiquette.

Must have exceptional verbal, written, interpersonal communication, customer service and multi-tasking skills. Play a key role in maintaining the stores’ reputation and image while showing a strong desire to serve our client’s needs. Ideal candidates will have the ability to be flexible in a fast paced team-oriented work environment, are driven to succeed, learn and grow within the automotive industry.

Responsibilities:

  • Answer incoming calls and inquiries for multiple departments and direct calls to appropriate personnel
  • Assist customers in any aspect of conversation in a pleasant, helpful and professional manner while delivering a premium customer service experience
  • Assist in scheduling and confirming appointments
  • Make outbound courtesy and follow-up calls
  • Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
  • Perform basic administrative and other duties as assigned
  • Provide support to service / sales / parts staff and managers as needed
  • Excellent problem solving and decision making skills
  • Be dependable and punctual

Qualifications:

  • Working knowledge of Microsoft Office
  • One year previous call center or phone experience is preferred
  • High School Graduate or equivalent
  • Must be at least 18-years-old
  • Pass a 7 year criminal background check and drug screen
  • Bi-Lingual not required, but preferred


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