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Desktop Engineer
3 months ago
Job Title: Desktop Engineer
Type: Long-term Contract
Department/Group: IT Infrastructure
Reports To: IT PMO
Location: Elmhurst, IL/ Remote
ABOUT RW JOSEPH CONSULTING GROUP
RW Joseph Consulting Group, Inc. (the Company) is a specialty technology consulting and workforce solutions organization. We engage in strategic partnerships that provide the right people to deliver strategic initiatives that drive growth. A clear understanding of our clients vision, goals, and challenges enable us to deliver the right resource for your business. We offer consulting and staffing services - contract, contract-to-hire, and direct placements.
JOB OBJECTIVE
We are seeking a highly motivated, skilled Desktop Engineer to join our Infrastructure and Operations (I&O) team. The Desktop Engineer will maintain, support, and optimize our organization's desktop computing environment. The ideal candidate will possess a strong desktop engineering background, excellent communication skills, and be committed to delivering top-notch service to our employees. This position requires exceptional customer service, the ability to prioritize effectively, and strong analytical thinking and problem-solving skills.
SKILLS & ABILITIES
Role and Responsibility
- Installing and setting up equipment and hardware/software and performing upgrades when necessary
- Set up, configure, and integrate applications into the desktop environment, ensuring seamless compatibility and functionality.
- Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.
- Maintain deployment checklists for supported end-user computing devices,
- Ensure that all required steps in the deployment process are completed and that all systems meet baseline security requirements.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Creates, packages, and tests images and patches operating systems, while maintaining an appropriate
- balance between security and usability
- Develop, test, and deploy images and application packages.
- Make recommendations and implement best practices to improve the process of imaging systems.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Collaborate with cross-functional teams to troubleshoot and resolve software-related problems.
Preferred skills
- Good written and oral communications skills with clients and management, as well as people skills
- Skilled in desk-side support and PC break/fix, including basic administration of Windows O/Self-motivated with the ability to work in a fast-moving environment.
- Solid background in Mac and PC software and hardware troubleshooting
- Excellent research skills to develop solutions that may not be readily obvious
- Ability to multi-task and adapt to changes quickly.
- Ability to work with deadlines and complete tasks on-time.
- MS Office Suite and application support
EXPERIENCE
- 5-7 years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system.
- Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.
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