Shopping Experience Intern
3 weeks ago
Shopping Experience Intern
A Little About Us
Swanson has been dishin’ out vitamins and supplements straight from the heartland for 55 years and counting. We offer grounded, realistic approaches and remedies for healthier living that have been passed down longer than grandma’s not-so-secret recipes. We’re looking for folks to help us leave the world a little bit healthier than how we found it, and in return we’ll offer a satisfying career that ensures a solid work-life balance, competitive benefits package for full-time employees and some nifty rewards for all employees through our Wellness Program.
Summary
The primary function of this position is to drive identification of competitive opportunities for Swanson Health Products related to the online shopping experiences.
Essential Responsibilities
- Shop competitive health and wellness online stores to identify trending new products and experiences.
- Evaluate the shopping experience on Swansonvitamins.com, Amazon and iHerb as well as international eCommerce sites to identify areas of opportunity related to online shopping transaction flows.
- Survey Swanson teammates to identify areas of opportunity and test those hypotheses with online activity.
- Browse, shop, purchase, and evaluate the Swanson online experience flow and physical aspects of the buying experience to identify improvements for leadership.
- Present findings to executive leadership, helping to prioritize findings.
- Provide solutions on how to rectify areas of consumer frustration and potential improvement will need to be vetted with technology, marketing, merchandising, operations, and external partners to provide a complexity score on the level of resources required to address identified issues.
- Execute projects as assigned by the merchandising team throughout the internship.
Competencies Required
- Ability to write and verbally communicate concisely and with clarity
- Proactive and driven, with ability to demonstrate self-directive work and ownership
- Ability to collaborate with other departments and executive leadership in a professional manner
- Must be deadline conscious with outstanding multitasking abilities
- Solid understanding of online shopping experiences
Education and Experience
Pursuing a degree in Marketing, Computer Science, Communications, or similar field; prior focus working in an office setting desired but not required
Equipment and Software
- Microsoft Office Products
- General office equipment
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