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Account Supervisor

4 weeks ago

Chicago, United States 9Rooftops Full time
Job DescriptionJob Description

New opportunity with a National Integrated Marketing Agency: We are seeking an experienced Account Supervisor to join our team. What brings us together is our mission to be an indispensable business partner to ambitious brands by driving growth and inspiring change, we hope that same spirit will bring you to 9Rooftops.

With 9 offices across the country, and a dynamic team of employees we’ve created an open-minded culture of collaboration. At 9Rooftops, you’ll not only have the opportunity to work on brands big and small, but also be a critical part of an agency that believes in the power of continual improvement and that every employee should have a say in how things work.

9Rooftops Provides

Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. 9Rooftops offers a remote workplace model providing our employees with the flexibility to work in one of our 9 offices or remotely. Other benefits include: Medical, Vision, Dental & Life, 401(k) with Employer Match, Parental Leave, Vacation and Sick Time Off, Paid Community Volunteer Day, Summer Friday Hours, Robust Holiday Time Off, and Wellness Incentive Programs.

Typical hours are Monday-Friday, 9 a.m. - 6 p.m.

9Rooftops Role

The Account Supervisor manages and leads the agency’s day-to-day relationship with key client contacts. The Account Supervisor focuses the efforts of agency personnel to ensure projects are completed as proposed — on time, within budget and with a minimum of disruption to daily activity of client or agency. An Account Supervisor is required to employ a range of thinking and decision-making skills, such as “what if,” “critical” and “judicious” approaches to client issues and initiatives. The Account Supervisor is essentially the lead project manager on client projects and thus must demonstrate an ability to organize workload and workflow. Account Supervisors are expected to effectively present the agency’s decisions, recommendations and creative product to a range of client audiences.

Client Relationship Management:

  • Develop and maintain strong relationships with clients to establish an environment of trust, respect and client satisfaction/retention.
  • Become a category expert and strategist for client’s business by staying abreast of client business/current issues and marketplace trends.
  • Stay abreast of the media (social, digital, traditional) business and marketplace trends.
  • Assist in the development and presentation of annual and/or project scopes, including deliverables, resources and financial requirements.
  • Evaluate client satisfaction on an ongoing basis. Ensure client execution meets both client and 9Rooftops quality standards/raise the quality standard issues to the appropriate functional lead.
  • Assist in growing client accounts organically by continuously seeking new opportunities to drive revenue by expanding our services through a keen understanding of the client’s business challenges/goals.
  • Maintain a positive attitude and professional demeanor while effectively balancing the dual expectations of your clients and the agency.

Client Specific Responsibilities:

  • Work directly with client Co-Op Association to develop annual marketing plan to meet key business objectives, including annual budget planning and management.
  • Manage and coordinate delivery of Co-Op creative assets.
  • Schedule, plan and facilitate monthly in-person Co-Op association meetings.
  • Report monthly Co-Op performance.
  • Create, coordinate, and communicate market-wide programs and promotions.
  • Evaluate new cause marketing opportunities as well as manage current cause marketing programs and sponsorships with the Chicago Co-Op locations.
  • Manage marketing/advertising elements Co-Op specific community programs.
  • Manage online reputation management vendor and current vendor contract – Review Trackers. Communicate monthly performance received from vendor.
  • Platform management - Resource Co-Op document archive, Constant Contact, Google Workspace.

Leadership:

  • Demonstrate confidence and authority as the day-to-day voice of the agency team.
  • Develop and maintain strong internal relationships that improve collaboration, create chemistry and stimulate better solution development.
  • Effectively resolve conflict both internally and externally (clients, team members, creative agencies, media vendors, etc.).
  • Proactively looks for ways to improve current processes or introduce new approaches that will contribute to 9Rooftops’ success.
  • Display marketing curiosity and a willingness to push your own thinking and the agency’s work in new directions by finding a range of alternatives for client and agency decision-making.

Team and Project Management:

  • Take ownership of the deployment and management of agency resources on your accounts.
  • Prepare accurate and timely internal communication (creative briefs, job starters, change orders, media plan requests, buy authorizations, timelines and estimates) and external communication (point-of-view support, conference reports, recaps, timelines, estimates and weekly status reports).
  • Develop and monitor project estimate vs. actual time and cost accruals to eliminate or minimize write-offs.
  • Review monthly billing for accuracy and completeness in accordance with the accounting calendar and client reporting requirements.
  • Generate monthly account recaps for distribution to the SVP pf Client Services and/or client.

What Else

Knowledge, skills, abilities:

  • Bachelor’s degree with a minimum of 5-7 years of account/agency experience required.
  • Experience in the automotive category preferred
  • Experience leading project teams with multiple discipline representation (creative, media, strategy, social, technology).
  • Ability to think strategically and identify and resolve problems in a client-centric environment.
  • Ability to conceptualize goals and objectives for clients and internal team(s).
  • Demonstrate high levels of integrity, autonomy and self-motivation.


Minimum qualifications:

  • Bachelor’s degree with a minimum of 5-7 years of account/agency experience required.

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.