Quality Assurance Supervisor

1 month ago

Kansas City, United States PPC Flex Full time
Job DescriptionJob Description

Position Summary:

The Quality Assurance Supervisor leads all aspects of the plant quality assurance department including quality personnel, Quality Management System, Food Safety certifications, ISO certification, and customer audits when required. Assist in operator training certification and quality testing procedures. Drive improvements in quality testing procedures to reduce the frequency of plant-accountable customer complaints as well as internal rejections in order to reduce waste. Foster an environment that is prioritized in the order of Safety, Quality, and Production. In the event of absence, these job responsibilities will be covered by employees in the “Plant Manager” or “Quality Technician” positions.

Responsibilities and Duties:

This job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Supervisor/Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.

· Lead all aspects of the Quality Assurance department at the manufacturing facility.

· Designated SQF practitioner with responsibility and authority to oversee the development, implementation, review and maintenance of the QMS, including food safety fundamentals and the food safety plan, to take appropriate action to ensure the integrity of the QMS, communicate to relevant personnel all information essential to ensure the effective implementation and maintenance and ongoing improvement of the SQF system.

· Promotes, devises, establishes and/or improves where needed, the company’s quality procedures, standards and specifications.

· Manages the Corrective Action Response (CAR) process, determines root causes for quality issues, as well as trending CAR data to initiate process improvements. Provides both direct feedback to associates involved in a quality issue and facilitates broad communication of the CAR to prevent future repeats and losses to the company.

· Communicates yearly strategic goals to the Quality Team for improved quality assurance to reduce plant accountable customer complaints and internal rejections. Proposes new capital expenditures as they relate to improved Quality Control / Process Control capabilities.

· Is responsible for all Associate aspects in terms of safety, annual reviews, staffing, hiring and potential terminations.

· Trains, guides and assists Associates in the successful execution of their roles. Coordinates training of new Associates by assigning a qualified trainer, and monitoring the timely completion and documentation of the training program.

· Is responsible for the department budget, annual budgeting process within quality department and the actual budget spend on a monthly basis. Monitors, inventories and purchase materials that are vital for quality.

· Manages key metrics to evaluate the performance of the Quality Department such as Cost of Quality (COQ), plant accountable complaints, internal rejections, quality testing turnaround time, etc.

· Assists in the development of personnel, operator training certification and quality testing procedures.

· Assists as needed with Customer Quality Audits.

· Act as a backup for direct reports, when required, for critical activities required to serve the customers of PPC.

· Ensures that all responsibilities and functions performed are in accordance with quality standards in place and that they meet the customer’s requirements. Participate in quality programs and be aware of changes and standards within the systems.

· Generates improvement ideas and embraces improvement projects to better the business.

· Perform other duties which may be assigned as part of the essential functions of the position.

· Be Safe Encourage all employees to engage in safe working behaviors.


Skills and Qualifications:

· Self-starter, highly motivated, follows directions well and can work with little or no supervision.

· Possess good math skills, able to read a tape measure and micrometer accurately.

· Well-developed emotional quotient, able to relate well to people at all levels inside and outside the organization such as operators, executives, suppliers, customers, etc.

· Four-year college degree, preferably in a Quality related field, Engineering or Chemistry. Computer literate with good organizational skills.

· 3+ years’ experience in manufacturing, preferably in a food manufacturing industry.

· Detail-orientation required for auditing completion of required paperwork and information system’s inputs with a high degree of accuracy.

· Good verbal and written communication skills.


Working Conditions and/or Physical Requirements:

· Able to lift up to 40 pounds.

· Must travel as required; overnight travel may be required.

· Able to stand on feet for most of the shift, work with the processes on the plant floor, and work flexible hours as needed to administer the Quality programs across all shifts.

· Able to tell differences in printed colors and compare to color standards for quality control audits.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Willingness to be trained in the proper handling and disposal of Hazardous waste.

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