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Patient Care Senior Lead
2 months ago
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Overview
We are seeking a passionate and talented Patient Care Senior Lead to join our growing team. In this role, you will oversee the daily operations of the Patient Care team, ensuring efficient workflow, compliance with regulations, and exceptional patient care. You will supervise the Patient Care Leads and support the team in managing patient interactions and queries. If you are driven by a desire to improve healthcare and thrive in a fast-paced, innovative environment, we'd love to hear from you
How You’ll Help Us Improve Healthcare
Team Leadership:
- Supervise and mentor the patient care team, including training, scheduling, and performance evaluations.
- Ensure that all team members adhere to company policies and procedures.
- Foster a positive and collaborative work environment, promoting professional development and continuous learning among staff.
Operational Efficiency:
- Oversee daily patient care operations to ensure timely and accurate responses to patient queries via phone, email, or chat.
- Assist in the workflow throughout the day to ensure efficiency.
- Coordinate with pharmacists and other healthcare professionals to optimize workflow and patient care.
- Actively participate in day-to-day tasks to support the team in managing high patient interaction volumes.
Compliance and Safety:
- Ensure compliance with all federal, state, and local regulations as well as accrediting body standards.
- Maintain thorough documentation and reporting as required by regulatory agencies.
- Conduct regular audits and inspections to ensure compliance with policies and procedures.
Client Interaction and Support:
- Address patient inquiries and concerns in a professional and empathetic manner.
- Provide patient education on medication use and potential side effects.
- Assist in patient case reviews and contribute to multidisciplinary care plans.
Quality Improvement:
- Identify opportunities for process improvements and implement strategies to enhance patient support services.
- Participate in quality improvement initiatives and projects.
- Monitor and evaluate patient outcomes to ensure the highest standards of care.
A Few Things About You
Education:
- Bachelor's degree in Business Administration, Communications, or a related field.
Experience:
- Minimum of 3 years of experience in a patient support or customer service role.
- Previous leadership or supervisory experience in a healthcare setting is highly desirable.
- Zendesk experience preferred.
Skills:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with a multidisciplinary team.
- Proficiency in using customer service information systems and technology.
Certifications:
- Relevant certifications in patient support or healthcare are preferred.
- Pharmacy Technician license preferred.
Other:
- Commitment to providing exceptional patient support and care.
