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Table Games Floor Spvr

3 months ago

Albuquerque, United States Route 66 Casino Hotel Campus Full time
Job DescriptionJob Description

JOB DESCRIPTION

Position Title: Table Games Floor Supervisor

Department: Table Games

Employment Classification: Non-Exempt

Position Summary/General Description:

A Table Games Floor Supervisor is responsible for overseeing the operation of assigned tables to ensure table games dealers adhere to applicable laws, regulations, policies and procedures.

Expectations:

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.


Essential Duties & Responsibilities:

  • Be proficient in all assigned tables.
  • Accurately track bank roll of assigned players at all assigned tables.
  • Provide excellent customer service and ensures same of all employees.
  • Maintain knowledge, adhere to and ensure Table Game employees strictly comply with table game rules/procedures, internal controls, as well as Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
  • Accurately determine table win/loss; oversee games in progress, customers and employees in the pit area.
  • Communicate information to incoming floor supervisor.
  • Maintain knowledge of compliance with all dealing procedures.
  • Maintain total understanding of Table Games manual for games supervised.
  • Help with the dealer rotation.
  • Ensure maximum game protection (e.g., observe assigned games; analyze customer play for cheating scams and suspicious variation in play).
  • Protect and/or issue all sensitive equipment, (cards, dice, shoes)
  • Train and help develop Dealer’s skills; counsel and work with dealers on procedural problems.
  • Assist Pit Manager in completing all duties.
  • Deal effectively with customer problems/complaints.
  • Serve as a role model for subordinates.
  • Assist with tournaments and/or promotions.
  • Accurately tracks table drop.
  • Ensure all Table Games dealers comply with all dealing procedures.
  • Deal with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner while balancing the interest of the customer, employee and company.
  • Ensure that games move at an appropriate pace.
  • Observe game, players, and dealers, to ensure accuracy of the game and game protection.
  • Understand pit accounting procedures and administrative tasks, i.e., fills, credits, markers, transactions and responsibilities.
  • Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
  • Actively participate in LDC’s Management Capacity Program (MCP).
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned

Education & Experience:

  • High School Diploma or GED Certification required.
  • Must demonstrate leadership or supervisory ability.
  • One year progressive and responsible experience in casino Table Games.


Licensing & Certification:

  • None.


Computer Equipment, Software, Machinery:

  • Proficient with appropriate casino and pit tracking software.


Essential Physical Requirements:

  • Requires the ability to hear, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time.
  • Requires the ability to bend over, crouch/stoop and sit 25-50% of the time.
  • Requires the ability to balance/climb, crawl, drive, kneel and reach overhead 1-24% of the time.
  • Requires the ability to push/pull, carry, lift and slide/transfer 1-50+ lbs. 1-24% of the time.

Essential Mental Demands:

  • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.

Supervisory Responsibilities:

  • Train, apportion work among others and direct (determining work techniques, equipment, materials).

Work Environment (inside/outside):

  • The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke).


Other Requirements:

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must pass a pre-employment alcohol/drug screening