Help Desk Analyst

3 weeks ago

Omaha, United States Banyan Medical Solutions LLC Full time
Job DescriptionJob Description

SUMMARY

The primary objective of the role is to provide first call resolution. This will be achieved by troubleshooting, diagnosing, and resolving problems at the first point of contact and/or escalating the ticket to one of our 2nd level support teams to investigate and resolve. Throughout this process you will remain the single point of contact with the customer, maintaining the ownership of the original fault and acting as the main point of contact between the customer and providing timely updates and ensuring the issue is given to the correct level of priority and attention. This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to the end user and a high degree of technical knowledge across a broad range of technologies and products used throughout the organization.

PRIMARY RESPONSIBILITIES

  1. Operating in a 24/7 call center handling incoming customer calls, monitoring, and repairing systems operations and troubleshooting systems problems.
  2. Conducts specific procedures to proactively check the status of applications
  3. Document and create knowledge base articles for ticket resolutions and how to questions.
  4. Document and add content to the Help Desk SharePoint home page
  5. Require high expectations to attention of ticketing processes, documentation, and SLA's.
  6. Ability to accept additional challenges and changes in an ever-growing help desk environment.
  7. Ability to be a self-starter and complete industry standard certifications.

KNOWLEDGE AND SKILL REQUIREMENTS

  1. Heavy experience in Customer Service Call Center experience, ticketing agents, and follow though and follow up (required).
  2. Experience with MS Office Suite (required).
  3. Excellent persona and phone etiquette (required).
  4. Multi-Tasker with sense of urgency (required).
  5. Ability to accept additional challenges and change in an ever-growing help desk environment (required).
  6. High attention to ticketing processes, documentation, and SLA (required).
  7. Desire to learn, work and contribute to self-development (required).
  8. Experienced in PC and Network setup and repair. CompTIA A+ Net+ certifications or similar/relevant experience (preferred).
  9. Remote desktop support and repair (preferred).
  10. Familiar with all aspects of the Banyan AURA and Corridor installation, operation and troubleshooting processes (internal required).
  11. Participation in an on-call/afterhours rotation as well as staffing assignments in a 24/7 call center





Job Posted by ApplicantPro

  • IT Help Desk Technician

    2 weeks ago

    Omaha, United States Providence Staffing LLC Full time

    Job DescriptionJob DescriptionProvidence Staffing's IT client is seeking a detail-oriented and resourceful IT Help Desk Technician to support the technology infrastructure at the Rogue Blue Software Development Factory located on Offutt AFB. In this role, you will be responsible for maintaining, upgrading, and efficiently managing both software and...

  • Front Desk Receptionist

    2 weeks ago

    Omaha, United States Stretch Zone - 1083 Full time

    Job DescriptionJob DescriptionFront Desk Receptionist/ Stretch PractitionerLooking for an enthusiastic, customer service oriented front desk receptionist. This person will be the first impression for all those who enter our facility. A key component to helping the business run effeciently. Duties and Responsibilities Include:Welcoming guests and maintaining...

  • Front Desk Receptionist

    2 days ago

    Omaha, United States Stretch Zone - 1083 Full time

    Front Desk Receptionist/ Stretch PractitionerLooking for an enthusiastic, customer service oriented front desk receptionist. This person will be the first impression for all those who enter our facility. A key component to helping the business run effeciently. Duties and Responsibilities Include:Welcoming guests and maintaining customer...

  • Desktop Analyst Contingent

    1 week ago

    Omaha, United States CORDOVA Full time

    Play Chess Not Checkers! Desktop Analyst Do you love troubleshooting tech and helping others? We are looking for a passionate IT Desktop Support Technician! The right candidate will provide top-notch support to our employees, keeping their desktops and software running smoothly. Troubleshoot hardware/software issues, solve problems reported via the Service...

  • Desktop Analyst

    2 weeks ago

    Omaha, United States CORDOVA Full time

    Job Description Job Description Play Chess Not Checkers! Desktop Analyst Do you love troubleshooting tech and helping others? We are looking for a passionate IT Desktop Support Technician! The right candidate will provide top-notch support to our employees, keeping their desktops and software running smoothly. Troubleshoot hardware/software issues, solve...

  • Desktop Analyst

    3 weeks ago

    Omaha, United States Cordova Full time

    Job DescriptionJob DescriptionPlay Chess Not Checkers! Desktop AnalystDo you love troubleshooting tech and helping others? We are looking for a passionate IT Desktop Support Technician! The right candidate will provide top-notch support to our employees, keeping their desktops and software running smoothly. Troubleshoot hardware/software issues, solve...

  • Business Analyst/Process Analyst

    2 weeks ago

    Omaha, United States Vxforward Full time

    Business Analyst/Process Analyst - Omaha, NE Business Analyst/Process Analyst - Omaha, NE Information Technology Omaha , Nebraska Contract Aug 25, 2023 VXForward has a great opportunity for a Business Analyst/Process Analyst with one of our clients. Roles and Responsibilities: Elicit and document functional business requirements via discovery workshops,...

  • Business Analyst

    2 weeks ago

    Omaha, United States Talution Group Full time

    Job Description RESPONSIBILITIES AND DUTIES: Craft concise and persuasive user stories, while defining clear acceptance criteria to effectively capture the product owners' intent for developers, quality analysts, and product owners. Engage in close collaboration with customers, stakeholders, product owners, architecture, and design teams to ideate, define,...

  • Business Analyst II

    6 days ago

    Omaha, United States CareerBuilder Full time

    Under supervision of the Senior Director, Advancement Services, the Business Analyst II uses the alumni and donor database, correlated systems and reports to support University Relations (UR) and campus-wide staffs informational and data needs. This person elicits and synthesizes reporting and business process requirements, works with peers within...

  • Business Analyst II

    2 weeks ago

    Omaha, United States Advserv Full time

    Under supervision of the Senior Director, Advancement Services, the Business Analyst II uses the alumni and donor database, correlated systems and reports to support University Relations (UR) and campus-wide staff’s informational and data needs. This person elicits and synthesizes reporting and business process requirements, works with peers within...

  • IT Business/Process Analyst

    1 week ago

    Omaha, United States CORDOVA Full time

    Job Description Job Description Technology's Future Depends On Innovators! IT Business Analyst (SAP) We are looking for a strong IT Business/Process Analyst with SAP to assist with replacing existing ERP technology and establish new operating procedures. The IT Business/Process Analyst will document current state processes, gather future state requirements,...

  • IT Business/Process Analyst

    2 weeks ago

    Omaha, United States Cordova Full time

    Job DescriptionJob DescriptionTechnology's Future Depends On Innovators! IT Business Analyst (SAP)We are looking for a strong IT Business/Process Analyst with SAP to assist with replacing existing ERP technology and establish new operating procedures. The IT Business/Process Analyst will document current state processes, gather future state requirements,...

  • IT Business Analyst

    7 days ago

    Omaha, United States Scooter's Coffee Full time

    Location This position is considered Office-First. An office-first employee is an employee within the Greater Omaha Metropolitan Area whose default work location is a designated office and has office presence at least four days per week, specifically, Monday through Thursday. On office-first employee may at times perform work outside of a designated office...

  • IT Business Analyst

    3 days ago

    Omaha, United States Scooter's Coffee Full time

    Location This position is considered Office-First. An office-first employee is an employee within the Greater Omaha Metropolitan Area whose default work location is a designated office and has office presence at least four days per week, specifically, Monday through Thursday. On office-first employee may at times perform work outside of a designated office...

  • Business Analyst

    Found in: beBee jobs US - 3 weeks ago

    Omaha, Nebraska, United States Radio Engineering Industries Inc Full time

    Business Analyst | Growing Company | Innovative SolutionsRadio Engineering Industries, Inc. (REI) is a leading manufacturer of infotainment, video surveillance and fleet management solutions for public transit, rail, school transportation and commercial transportation. We provide our customers with integrated, customized solutions that include innovative...

  • IT HelpDesk Manager

    3 weeks ago

    Omaha, United States Mosaic Full time

    Join our team at Mosaic  as the IT Help Desk Manager, in this role you will supervise the help desk support team.  If you are a seasoned IT help desk professional with a passion for healthcare and a commitment to excellence, we invite you to apply for this key position!  Essential Job Functions: Responsible for hiring, training, supervising, coaching and...

  • IT HelpDesk Manager

    1 week ago

    Omaha, United States Mosaic Full time

    Join our team at Mosaic as the IT Help Desk Manager, in this role you will supervise the help desk support team. If you are a seasoned IT help desk professional with a passion for healthcare and a commitment to excellence, we invite you to apply for this key position! Essential Job Functions: * Responsible for hiring, training, supervising, coaching and...

  • IT HelpDesk Manager

    19 hours ago

    Omaha, United States Mosaic Full time

    Join our team at Mosaic as the IT Help Desk Manager, in this role you will supervise the help desk support team. If you are a seasoned IT help desk professional with a passion for healthcare and a commitment to excellence, we invite you to apply for this key position! Essential Job Functions: Responsible for hiring, training, supervising, coaching and...

  • IT HelpDesk Manager

    Found in: Talent US C2 - 14 hours ago

    Omaha, United States Mosaic Full time

    Description Join our team at Mosaic as the IT Help Desk Manager, in this role you will supervise the help desk support team. If you are a seasoned IT help desk professional with a passion for healthcare and a commitment to excellence, we invite you to apply for this key position!  Essential Job Functions: Responsible for hiring, training,...

  • Senior Business Analyst

    2 weeks ago

    Omaha, United States Green Plains Full time

    The Sr. Business Analyst works under the direction of the Director PM/PMO and functions as an integral part of the Green Plains Business Technology Team. The Green Plains PM/PMO Team provides project support, guidance, structure, and bridging the gap between business needs and solutions.Responsibilities include but are not limited to:Work closely with...