Service Supervisor Foreman

2 weeks ago

Wakefield, United States W.W. Williams Company Full time
Job DescriptionJob Description

Service Supervisor Opportunity Summary:

As a Service Supervisor Foreman at Power Products Systems, a W.W. Williams Company, you will be responsible for organizing workflow to meet and exceed customer expectations and arranging work to accomplish departmental objectives by completing repair orders in a timely and accurate manner. Plans, staffs, and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks. Maintain a schedule to aid in the timely completion of work installations and service work. The Service Supervisor ensures all work scheduled is performed safely and to the customer's satisfaction.

Job Duties:

  • Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
  • Assign parts and labor costs correctly for customers involving warranty processes.
  • Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, and developing personal growth opportunities.
  • Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.
  • Manages workflow and prioritize repair orders to maximize efficiency and minimize turnaround time.
  • Uses knowledge to troubleshoot complex issues and provide technical support to technicians.
  • Ensures clear communication regarding repair timelines, costs, and expectations to maintain customer satisfaction and build long-term relationships.
  • Oversees the maintenance and utilization of shop equipment and tools, arranging for repairs or replacements as needed.

Work Experience & Qualifications:

  • Our ideal candidate would have a minimum of 2 years of experience in a heavy truck/fleet dealership or shop environment.
  • Technical proficiency in diagnosing and repairing truck systems.
  • Strong technical knowledge
  • Communicates effectively both written and verbally.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Computer and software skills including Microsoft Office Suite and shop management software.

Employee Rewards and Benefits:

  • 8 Paid Holidays & 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental & Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth & Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Under the long-standing brand, W.W. Williams Companies comprise one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

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