Cocktail Server

1 month ago

Las Vegas, United States Yardbird Las Vegas Full time
Job DescriptionJob Description

The cocktail server takes all orders and is responsible for creating the station’s rhythm and for knowing the status of all tables at all times. It is the responsibility of the model cocktail server to promote the lounge and act as a brand ambassador. The cocktail server’s main purpose is to provide the guest with an enjoyable and memorable dining experience. This is done by delivering exceptional service, following the 4 Principles of Service and serving amazing dishes.

Responsibilities:

  • Immediately welcomes all guests upon seating.
  • Makes an extraordinary effort to always assist the host with seating guests.
  • Looks at guest in the eye, listens attentively and observes guests cues to understand guests needs – make sure to get it right every time, all the time.
  • Anticipates special needs and acknowledges special requests.
  • Goes above and beyond to accommodate guest’s special requests.
  • Owns every request or complaint received from guest and makes sure it is resolve to the guest’s satisfaction and The Company’s highest standards.
  • Maintain the ability to sell designed products as selected by management. This incudes menu signature drinks, specials, specific holiday beverages or drinks, wines as selected by management and any other product that’s featured by Marketing.
  • Always informs a manager of any potential dissatisfaction before it happens.
  • Fully engages and guides the guests through the ordering process ensuring each guest is made to feel as if they are the only person in the restaurant.
  • Confidently and enthusiastically clarifies and confirms all special orders with guest.
  • Describes beverage enthusiastically and confidently.
  • Checks back with guests upon delivery of all beverage items to ensure the guest is thrilled.
  • Relies on body language, facial expressions, eye contact and non-verbal cues rather than verbal interruptions to determine the level of guest satisfaction.
  • Continuously performs table maintenance in the most unobtrusive manner and does so silently.
  • Graciously says goodbye to all guests and extends an invitation to return soon.
  • Ensures every guest has a perfect experience.
  • Never leaves assigned section unattended.
  • Maintains an impeccably clean and tidy section. 

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent verbal and written communication skills.
  • Excellent critical thinking and decision-making skills.
  • Must be able to maintain tact and cool under pressure.
  • Able to work flexible hours necessary including off hours, weekends and holidays Ability to have a highly motivated and energetic personality.
  • Ability to take initiative and exhibit flexibility.
  • Excellent guest service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Able to effectively communicate in English, in both written and oral forms.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners.
  • The noise level in the work environment is usually loud.
  • While performing the duties of the job, the employee is regularly required to stand, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell.
  • The employee frequently is required to walk.
  • Good athletic physical condition/body strength necessary, must project a slender, toned/fit body image at all times
  • Make-up, technique and style should stay current and in line with current fashion standards and trends as deemed by management
  • High volume hotel/bar and restaurant experience with fine dining preferred
  • Must be available for publicity shoots, public appearances, modeling, other advertising, and promotional work as needed
  • Must have an excellent upbeat attitude and personality with the ability to interact with people of diverse backgrounds
  • Must be able to simultaneously handle the demands of many Guests, while maintaining a friendly and positive personality at all times
  • Must be willing to work in a loud and smoke filled environment
  • Must have the ability to withstand high temperatures, heat and sun exposure.
  • Pleasing personality and ability to communicate with customers
  • Communicate effectively in English both verbally and written forms
  • Knowledge of Alcohol Beverage Control (ABC) laws required
  • Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

 

Preferred:

  • At least 2 years of experience as a Food Server in a high volume and or upscale dining environment.
  • High school diploma or equivalent.
  • Previous experience working in a similar resort setting.
  • Alcohol, beer and wine service certifications including but not limited to Court of Master Sommeliers, Certified Beer Server, Bar Smarts, WSET, etc. 

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