IT Support Technician

4 weeks ago

Salt Lake City, United States RS Hughes Company Inc Full time
Job DescriptionJob Description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 50 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team

Position Description

The IT Support Technician (Bilingual), fluent in both Spanish and English, manages and is responsible for providing technical support and guidance to end-users in both the US, Mexico, and Costa Rica on a variety of IT issues, as well as maintaining and troubleshooting the organization's IT systems and infrastructure. This role requires not only a strong technical background but also excellent communication skills in both languages, along with a customer service-oriented mindset. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful as a Systems Administrator

  • Provide first-level technical support to end-users for a range of IT issues, including hardware, software, and network problems, effectively communicating in both Spanish and English.
  • Diagnose and troubleshoot technical issues and escalate more complex problems to appropriate IT staff, ensuring clear communication in both languages.
  • Manage user accounts and access permissions in various systems, such as email, file servers, and applications, facilitating bilingual communication as needed.
  • Install, configure, and maintain hardware and software systems, including servers, desktops, laptops, printers, and other peripherals, ensuring bilingual documentation and communication.
  • Monitor and maintain the organization's IT infrastructure, including network connectivity, backups, and security systems, providing bilingual support and updates.
  • Respond to and resolve IT service requests in a timely and professional manner, offering bilingual assistance and solutions.
  • Document and maintain IT procedures and processes, as well as keep up-to-date inventory of hardware and software assets, ensuring bilingual documentation and communication.
  • Participate in IT projects and initiatives and assist in implementing new technologies and systems, contributing bilingual expertise and communication.
  • Communicate effectively with end-users, colleagues, and management on technical issues and project updates in both Spanish and English, facilitating bilingual collaboration and understanding.
  • Provide IT training and support to end-users on new and existing systems and applications, offering bilingual guidance and assistance.
  • Other job duties as assigned.

Financial Responsibility

  • Ensures access to the appropriate systems are accurate and according to Job Descriptions.
  • Ensures equipment is accounted for, purchased, and disposed of according to company policy.
  • Provides hardware and software quotes for computing equipment, peripherals and software including, but not limited to, laptops, desktops, printers, scanners, phones, power, and cabling.

Education/Certification/Licenses

  • Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience (Required)
  • 2 or more years of experience in bilingual (English/Spanish) IT Helpdesk or System Administration roles (Required)
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+) (Strongly Preferred)

Skills That Will Make You Successful

  • Strong technical knowledge of hardware, software, and network systems, including Windows MacOS, Microsoft Office 365 Suite, Active Directory, Azure Active Directory, Exchange Online, and VPNs.
  • Excellent troubleshooting skills and ability to diagnose and resolve technical issues.
  • Strong customer service skills and ability to communicate technical concepts to non-technical users.
  • Ability to work independently and collaboratively in a team environment.
  • Proficient with network switching and routing.
  • Proficient understanding of scripting languages (PowerShell, Batch, Bash, etc.).
  • Demonstrated administrative rights functionality on most corporate including
    • ERP (SXe, CSD)
    • Billing
    • Active Directory
    • Office 365 & Azure Active Directory
    • Ninja RMM
    • Financial
    • Test, Development, QA and Staging
    • Web Admin
    • Database
    • Sales CRM

Additional Skills That Are Preferred

  • Familiarity with ITIL best practices and service management tools
  • O365, Azure and AWS experience
  • VOIP, Telephone and Data Circuits experience
  • Experience with enterprise endpoint management solutions (Intune, SCCM and RMM)


Applicants for all job openings will be considered without regard to race, color, religion, national origin, sex, age (40 and over), sexual orientation, physical or mental disability, medical condition, genetic information, marital status, gender identity, gender expression, military or veteran status or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.


  • Network Support Technician

    1 month ago

    Salt Lake City, United States FatPipe Networks Full time

    Job DescriptionJob DescriptionWe are looking for a  Network Support Tech who is excellent with Linux. Must know networking inside and out. Must have experience working in the field.FatPipe is searching for AN EXPERIENCED Network Support Technician who can deliver quality support to internal team members and external clients over the phone, via email,...

  • IT Support Technician

    3 weeks ago

    Salt Lake City, United States Instructure Full time

    IT Support Technician (Contractor) Salt Lake City, UT G&A – IT / Full-time / On-site At Instructure, we are dedicated to empowering EdTech providers and educational organizations to unlock their full potential through innovative technology solutions. Our mission is to provide intuitive products and services that simplify learning and personal...

  • Laboratory Client Support Technician- Processing

    7 days ago

    Salt Lake City, United States ARUP Laboratories Full time

    The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Contact clients with specimen information such as specimen integrity, volume, test clarification, and Support Technician, Client Support, Processing, Technician, Laboratory, Support, Healthcare

  • Install Support Technician

    4 weeks ago

    Salt Lake City, United States TVS Pro Full time

    Job DescriptionJob DescriptionIntroduction:TVS Pro is committed to being the most sought after A/V Technology Solutions Partner in the Mountain West. Since 1953, weve consistently been recognized as industry leaders by the manufacturers we partner with and have been on several CE Pros (Custom Electronics Professionals Magazine) nationwide yearly-released top...

  • Pharmacy Technician

    1 week ago

    Salt Lake City, United States Associated Food Stores Full time

    JOB SUMMARY: Pharmacy Technician - Pharmacy Support Specialists provide phone, data entry, insurance resolution, and patient scheduling support to the AFS Corporate pharmacies Provide an exceptional customer experience while complying with federal and state laws, store policies and procedures ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to telephone...

  • Customer Support Technician III

    3 weeks ago

    Salt Lake City, United States Motorola Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Customer Support Technician III

    4 weeks ago

    Salt Lake City, United States Motorola Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Operating Room Scrub Technician

    4 weeks ago

    Salt Lake City, United States Millbrook Support Services Full time

    Millbrook specializes in placing healthcare providers of varying specialties with clients throughout the United States.  Want to work for a company that actually invests in your future?  Along with offering providers attractive assignments with our world class customer base, Millbrook focuses on value-added training programs to help keep providers up to...

  • Pharmacy Technician

    4 weeks ago

    Salt Lake City, United States Associated Food Stores Full time

    This position is currently hybrid, primarily remote. Subject to change if company policy changes.HOW MUCH WILL I EARN? Wage range $16.00-$24.00, depending on experience WHY JOIN THE TEAM? Comprehensive benefits offering (health, dental, vision, life, 401(k), PTO, unique team member perks and discounts) Flexible scheduling Opportunities for advancement JOB...

  • Systems Support Technician

    1 day ago

    Salt Lake City, United States ServiceTec Full time

    Position Title: Systems Support Technician Location: Salt Lake City International Airport (SLC) Are you looking for an IT job that is more than just sitting in front of a computer all day? Would you like to be part of the exciting travel industry working with Airlines as part of the airport community? Join our Team! Position Overview: ServiceTec is an...

  • Systems Support Technician

    6 days ago

    Salt Lake City, United States ServiceTec Full time

    Job DescriptionJob DescriptionSalary: $40k-$45k annuallyPosition Title: Systems Support Technician - Part TimeAre you looking for an IT job that is more than just sitting in front of a computer all day? Would you like to be part of the exciting travel industry working with Airlines as part of the airport community?Join our Team!Position Overview: ...

  • Systems Support Technician

    3 days ago

    Salt Lake City, United States ServiceTec Full time

    Job DescriptionJob DescriptionSalary: $40k-$45k annuallyPosition Title: Systems Support TechnicianLocation: Salt Lake City International Airport (SLC)Are you looking for an IT job that is more than just sitting in front of a computer all day? Would you like to be part of the exciting travel industry working with Airlines as part of the airport community?Join...

  • Customer Support Technician III

    2 weeks ago

    Salt Lake, Utah, United States Motorola Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • IT Support Technician

    4 weeks ago

    Salt Lake City, United States R.S. Hughes Full time

    Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are. Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American...

  • Laboratory Client Support Technician

    4 weeks ago

    Salt Lake City, United States Arup Laboratories, Inc Full time

    Schedule: Friday - Sunday (36 hrs/wk) 6:00 PM - 6:30 AM Training Schedule: (8 weeks, flexible hours available upon request) Monday - Friday (40 hrs/wk) 9:00 AM - 5:30 PM Department: ID Processing - 620 * Hourly rate is an estimate only which includes shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on...

  • Laboratory Client Support Technician

    4 weeks ago

    Salt Lake City, United States Arup Laboratories, Inc Full time

    Schedule: 7-On/7-Off 8:00 AM - 6:30 PM Training Schedule: Monday - Friday (40 hrs/wk) 8:00 AM - 4:30 PM Department: Univ CS/EH - 426 * Hourly rate is an estimate only which includes shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on schedule. COVID and flu vaccination or religious exemption are...

  • Production Support Technician I

    4 weeks ago

    Salt Lake City, United States Albany International Full time

    Albany Engineered Composites (AEC) designs, develops, and manufactures advanced composite components in order to help our customers push the frontiers of innovation. Our core strength is our ability to produce highly tailored, complex composite components. With our unique blend of products - including 3D woven structures, traditional and non-traditional 2D...

  • Lab Technician

    1 month ago

    Salt Lake City, United States University of Utah Full time

    The laboratory technician will assist in the function of a neuroscience research laboratory staffed by postdoctoral associates, graduate students and undergraduates. The technician will work closely with other lab members to support ongoing projects, Lab Technician, Technician, Neuroscience, Behavioral, Healthcare, Education, Laboratory

  • Mining Equipment Customer Support Technician

    1 week ago

    Salt Lake County, United States Professional Recruiters Full time

    Job DescriptionJob Description Customer Support Technician – North America. Works remote in Utah or Nevada - Must live in Utah ro Nevada The Customer Support Technician (CST) liaises directly with the company’s North American Customer base – both on-site and via Customer Relations department – as directed by the Customer Support Manager. The CST...

  • Mining Equipment Customer Support Technician

    2 weeks ago

    Salt Lake County, United States Professional Recruiters Full time

    Job DescriptionJob Description Customer Support Technician – North America. Works remote in Utah or Nevada - Must live in Utah ro Nevada The Customer Support Technician (CST) liaises directly with the company’s North American Customer base – both on-site and via Customer Relations department – as directed by the Customer Support Manager. The CST...