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Field Service Technician
4 months ago
- Provide service and customer support during field visits or dispatches.
- Review on site installation, repair, maintenance, and examine tasks.
- Diagnose errors or technical problems and determine accurate solutions.
- Produce timely and detailed service reports while documenting procedures.
- Confirms product functionality and provides warranty repair or replacement on-site when necessary.
- Build positive relationships with customers.
- Operate vehicle in a safe manner.
- Attends regular ongoing education as scheduled of window products.
- Maintain and work in a safe manner following safety protocol.
- Support assigned duties of management to assist in the operations of the company.
- Field Service Technicians are required to stand/walk up for 8 or more hours in a day; bend, twist, use hand to finger, handle, controls; climb in/out of van and up/down ladder; balance, reach with hands and arms; lift, push, pull up to 50 pounds.
- Demonstrates the ability to troubleshoot, test, repair, and service windows.
- Field Service Technician can handle multiple tasks within a single day; does not allow longer-than-expected service calls or major setbacks
- Shows excellent customer service skills and the ability to diagnose issues through non-technical descriptions that are provided by customers.
- Displays the ability to work independently without direct supervision.
- Travel up to 450 miles while staying out 4 nights during the work week.
- Possesses a valid driver’s license and a clean driving record.
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