IT Support Specialist

4 weeks ago


Chelmsford, United States Milltown Plumbing Full time
Job DescriptionJob Description

We Make Pipe Dreams a Reality at MillTown Plumbing & Heating, Inc. We are a family owned business that has been serving communities for over 35 years. We are a steadily growing home service company providing services for plumbing, heating, cooling and electrical in both residential and commercial systems in Massachusetts and New Hampshire.


Benefits

  • PTO Time
  • Flexible Schedule
  • Blue Cross Blue Shield Health Insurance
  • Dental and Vision Insurance
  • Life Insurance
  • 401(k) Retirement Plan with Company Match
  • Six Paid Holidays
  • Educational Allowances/Reimbursement for field related course
  • Paid ongoing training
  • Company Events

Essential Duties and Responsibilities

  • Provides desk support for MillTown Office and Technician staff
  • Maintain, install and troubleshoot desktops, iPads, printers, phones, ect.
  • Maintain, install and troubleshoot software/hardware including, Lytx, Service Titan ect.
  • Develop and maintain local networks
  • Ensure security and privacy of networks and computer systems
  • Identifies, researches and resolves technical issues
  • Responds to telephone calls, email and all other requests for technical support
  • Alerts Management to recurring problems and patterns of problems
  • Maintain expenses
  • Identify computer/network equipment shortages and place orders when necessary
  • Additional duties as needed

Desired Skills and Experience

  • Basic knowledge of network and its protocols
  • Experience supporting desktop systems
  • Basic Computer Hardware Replace/Repair
  • In depth knowledge of internet security and data privacy principles
  • Highly motivated, flexible and great attitude on life

Education

  • Bachelor degree in Computer Science or equivalent

Qualifications

  • Problem solver and attention to details
  • Excellent communication and interpersonal skills
  • Exceptional follow through abilities
  • Hands on experience with diverse computer systems and networks
  • Outstanding organizational and time management skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record



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