G246SE3 - Customer Sr Manager - Cleared
1 week ago
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
- Manage financial resources, including budget planning and cost control measures.
- Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Requirements
TS/SCI with poly required- High School/GED and 25 years of related experience
- Bachelor of Science may be substituted for 5 years of experience
- Ability to collaborate effectively across departments and with external stakeholders
- Customer focused and result oriented
- Demonstrated experience in team leadership, strategic planning, and project management
- Excellent communication and interpersonal skills
- Senior Level Management
- Strong analytical and problem-solving abilities, with a keen attention to detail
- Strong technical background with expertise in enterprise IT services
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
- Information Technology Infrastructure Library (ITIL) V3 knowledge
- PMP
Benefits
- Health & Life Insurance
- Dental Insurance
- Disability Insurance
- 401K Retirement Plan with Matching
- Tuition Assistance
- Vacation and Sick Leave
- Hiring Bonuses
- Referral Recruitment Program
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