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IT Onboarding Coordinator

2 months ago

Alexandria, United States Goodwin House Full time
Job DescriptionJob Description

Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.

Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

  • Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
  • Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
  • Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

About the Position

The Onboarding Coordinator plays an integral role in making sure new staff have and know how to use the information technology they need to do their job. This position will work closely with HR and hiring managers. Great communication skills are paramount for this position, requiring constant contact with recruiters, hiring managers, and IT staff. Under the management of the Director of IT, a successful candidate will perform most job duties independently seeking guidance as needed to determine the appropriate approach/action to take in non-routine situations.

Duties:

  • Coordinate with HR and hiring managers on all incoming new hires.
  • Create, modify, and remove, user accounts in Active Directory, MatrixCare, and other systems.
  • Coordinate with appropriate staff to have accounts created and ready for systems that are outside of the role of the IT Department.
  • Ensure any new required information related to technology needs for new employees are received from hiring managers.
  • Accurately document and track IT equipment issued to employees.
  • Work with IT staff to ensure IT equipment is ready on an employee’s first day.
  • Work with new employees on their first day and when requested for up to 7 days after their start date to make sure everything is set up and working properly with their new accounts, hardware, and software.
  • Provide training as requested for new employees on how to obtain IT support going forward.
  • Provide new employees with assistance during the first computer login, resetting password, logging into email, Teams, OneDrive, etc.
  • Stress the importance of IT Security and the important role each employee plays in keeping GHI systems secure.
  • Develop, update, and present IT section of new employee orientation.

Qualifications

  • High school diploma with 1-2 years of directly relevant work experience required.
  • College degree with experience in business or project management a plus.
  • Experience in Human Resources or Administrative Assistance will be considered.
  • Must have strong coordination and organization skills with the ability to multi- task and independently prioritize workload.
  • Must possess the ability to make independent decisions and know when to escalate for guidance.
  • Must be able to collect and interpret data and develop reports, using critical thinking and analysis.
  • Intermediate proficiency in Word, Excel, Outlook, Power Point and Teams.
  • Must possess a high standard of confidentiality, discretion, and professionalism.
  • Must be self-sufficient and self-directed and perform duties with minimal supervision.

A sampling of our many benefits

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

  • Paid Time Off
  • Health Insurance
  • DailyPay: Work and get paid the same day
  • 401k Retirement Plan
  • Tuition Assistance for Career Development
  • Financial assistance with U.S. Citizenship application or DACA Renewal
  • Tutoring for ESL, Citizenship Test & GED
  • Staff Emergency Grants
  • Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.