Collections Specialist
2 weeks ago
Purpose:
A Collections Specialist is responsible for collaborating with customers and donor recovery companies to manage the collection of outstanding payments and reimbursements for overdue invoicing or donors deemed ineligible. They specialize in tasks related to ensuring the company is timely paid for products sold and reimbursements for ineligible donors received.
Duties & Responsibilities:
- Monitor the company’s accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Track multiple donor recovery accounts in regard to invoicing and donor received cataloging.
- Review donor discard paperwork for updates with our accounting and tracking systems.
- Maintain up-to-date tracking of donors deemed ineligible and corresponding invoices for reimbursement review.
- Review negotiated donor contracts for reimbursement rates for various ineligible donor situations.
- Contact donor recovery companies about ineligible donor reimbursements weekly for account reconciliation.
- Apply reimbursement payments/credits on donor recovery company accounts to clear ineligible donor reimbursement status.
- Provide monthly reporting on donor recovery company accounts regarding percent of ineligible rate, reimbursement status, and reimbursement timeline.
- Report to work in-person and start job duties on time for established shift.
- Complete required hours on assigned work shift to complete assigned responsibilities and duties.
Skills & Abilities:
- Proficient knowledge of Microsoft Excel, Word, Outlook, and QuickBooks Online
- Must have attention to detail, accuracy and possess organizational skills.
- Excellent communication and documentation skills required.
- Ability to secure and maintain a favorable background investigation and clearance.
Education & Experience:
- High School Diploma or Equivalence (required)
- 2 years in a bookkeeper or equivalent role
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