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Network Technician

4 months ago

Tallahassee, United States Inteliblue Full time
Job DescriptionJob Description

Network Technician - Immediate Placement

This is a very urgent requirement with immediate placement, please apply for immediate consideration. No Corp to Corp candidates - only W2 or 1099 candidates.

Job Title:: Network Technician

Location:: Tallahassee, Florida

Interview:: Web Cam OR in-person

Duration:: Long Term

Required Skills::

4+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

Knowledge of Apple iOS. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Job Description::

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call centre environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Thanks.