Front Desk Receptionist 23-24 School Year

Role Mission: The mission for the receptionist is to support students, families and team members by providing excellent customer service and serving as the first point-of-contact for students, parents, visitors and phone inquiries. The receptionist will focus primarily on ensuring parent satisfaction and ensuring families’ needs are met by sharing information, coordinating with other team members, and greeting all visitors.

What You’ll Do – Accountabilities:

90% Satisfaction on Parent Survey

• Operations Support related questions based on Front Desk/Operations interactions with parents and students at 90% satisfaction or greater
• Safety related questions in regards to front desk operations and monitoring of entry at 90% satisfaction or greater

Manages all front office traffic including late students, parents, and visitors. In this capacity the receptionist will:

• Ensuring each visitor has the appropriate credentials to enter campus site and to pick up students
• Utilizing PowerSchool/GCal to locate student schedule for parent pick-ups
• Communicating with teachers on student pick-ups
• Direct visitors to appropriate team member
• Direct late students to Registrar
• Ensure tickets submitted by parents are assigned to the correct staff member.

Maintains copies of forms, events, and related information for the campus site and Kairos Academies. This includes:

• Copying materials to ensure there is always a supply of all documents at hand
• Communicating effectively with Campus Lead Team and Campus Ops team to ensure all documents for activities, events, etc. are current

Coordinates and transfers student records to appropriate team members. This includes:

• Maintaining confidentiality of records as appropriate
• Collaborating with appropriate team members to establish system of transferring student records, ie. Dropping off records in a sealed folder in Registrar’s office, Health Services Employee office, etc.

Answers phone calls by providing general information and/or connecting call to appropriate team member(s). This includes:

• Familiarizing with various roles and duties of team members ie. SIS manages all schedule changes, Director of Operations manages all student absences inquiries, etc.
• Managing a list of extensions and ensuring list remains updated throughout the year

Serves as a liaison between parents, students and team members. This includes:

• Communicating morning announcements to students and team members
• Exemplifying Kairos Academies core values and exemplar customer service skills
• Provides lead team support as needed. This includes:
  • Recruiting students for the following school year if needed
  • Exercise good judgment and excellent customer service:
    • Answering all phone calls
    • Greeting parents, students, visitors

We look for Team and Family who embody the following values and characteristics: 

• Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college  
• Has demonstrated effective outcomes and results, and wants to be held accountable for them 
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly 
• Works with urgency and purpose to drive student outcomes 
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change 
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization 
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes 
• We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students 

What You Bring -- Competencies:

• Mission Focus – focuses on Kairos Academies’ core purpose of getting all students into college
• Record of Results – holds high expectations for self and others to achieve and surpass intended goals
• Problem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals
• Communication – effectively conveys information using a variety of channels and techniques
• Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions

Qualifications:

• Education:  High school diploma or GED
• Experience:  One year of clerical experience in office setting

Knowledge and Skills:

• Proficient keyboarding skills
• Effective organization, communication, and interpersonal skills
• Ability to follow written instructions and operate multi-line phone system

EDUCATION and/or EXPERIENCE

Experience  in receptionist or community engagement preferred but not required. 

OTHER QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The  requirements  listed  below  are  representative  of  the  knowledge,  skill,  and/or  ability  required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Satisfactory  criminal  records  check,  pre-hire  and  annually  thereafter,  if  applicable.  Must  be  eligible  to work in the United States and provide work authorization.

LANGUAGE SKILLS

Ability to read, analyze, and apply common sense understanding and to carry out instructions in written or oral  form.  Ability  to set priorities.  Ability  to  communicate  with  all  levels of  personnel,  students,  and parents. 

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability  to  define  problems,  collect  data,  establish  facts,  and  draw  valid  conclusions.  Ability  to  solve practical  problems  and  deal  with  a  variety  of  concrete  variables  in  situations  where  only  limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

COMPUTER SKILLS

To perform this job successfully, an individual should be competent in Microsoft Office applications and ability to learn and use computer software as necessary. Ability to use basic office equipment. 

SAFETY DUTIES & RESPONSIBILITIES

Every employee has an obligation to know our safety rules and procedures; to teach what they know to others;  to  recognize  unsafe  actions  and  situations;  to  warn  others  of  unsafe  situations;  to  react  to emergency situations and to report hazardous or unsafe practices to those in a position to correct them.

PHYSICAL / MENTAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully  perform  the  essential  functions  of  this  job.  Reasonable  accommodations  may  be  made  to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this position, the employee is regularly required to sit and use the wrists, hands  and/or  fingers.  The  employee  is occasionally  required  to  stand,walk,climb  or  balance.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work at a desk and computer screen for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while  performing the essential functions of this job. The noise level is low  to high and may have  frequent interruptions. There may be  activity from other employees  and students of a distracting nature.

MODIFICATION OF DUTIES & ESSENTIAL FUNCTIONS

Kairos Academies retains the right to change and/or modify the duties and essential functions of this position at any time. This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.

Starting Salary: $35,000 based on experience. To learn more, check out our career pathways

Benefits:

Our commitment to you includes a competitive salary and a comprehensive benefits package that covers health, dental, and vision. In addition, we offer performance-based stipends, opportunities for education advancement, and a dedication to fostering work-life balance. Our school community is built on diversity and support, with small class sizes and a cozy co-working atmosphere. You'll have access to a range of professional growth opportunities, both on and off-campus, and you'll become part of a network of schools that are fully committed to upholding Love, Equity, Agency, and Diversity.

Schedule:

In-person Monday through Friday 7:30am 4:00pm 

Some weekends and evenings will be required 

Ability to commute/relocate:

Saint Louis, MO 63118: Reliably commute or planning to relocate before starting work (Required). Please note, this is not a remote position. All Kairos teachers are required to deliver in-person instruction onsite, in our school in St. Louis.

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