Retail Director

2 weeks ago

San Jose, United States GCB Services LLC Full time
Job DescriptionJob Description

The Retail Director is responsible for leading the retail business at the SAP Center, TechCU Arena and Sharks Ice locations, special events, and ecommerce. Including day-to-day and event operational oversight, P&L responsibility, creating and implementing growth strategies, business analytics, as well as client and vendor relations.

Job Responsibilities:

  • Collaborate with clients from multiple levels and departments to ensure brand integrity and development of retail programs to spur growth. In addition, working with our management team to develop and execute retail plans.
  • Involvement in client relations, including product presentation, sales recaps, and future development plans. Supports positive vendor relationships.
  • This position oversees the retail management team including specialized managers in areas including, but not limited to warehouse, e-commerce, product procurement as well as store and venue operations to ensure synergy and operational growth.
  • Responsible for leading retail business at multiple locations including operations, product selection and client relations for the business and special events.
  • Supervise the management of labor and mentoring of managers and associates.
  • Oversight of product selection and development from inception to delivery, recommending purchases and inventory levels based on consumer and market trends, sales strategies, and financial goals as defined for each category and outlet.
  • Utilizes reporting tools to review inventory, sales, and status of each item in assigned merchandise categories.
  • Is aware of and communicates potential discounts, special pricings, inventory concerns and other issues impacting business.
  • Work with HR department to hire staff, ensure proper staffing for events, staying within payroll budget.
  • Oversees development and training of customer service programs and product knowledge.
  • Qualifications
  • Candidates must possess a minimum of 7 years of retail management experience, including client relations and P&L responsibility.
  • Bachelor's degree in business, sports management, or related field preferred.
  • Professional sports retail industry experience.
  • Highly proficient in Microsoft Office Suite.
  • Highly organized, confident, and an excellent communicator.
  • Excellent interpersonal, communication, and analytical skills.
  • Available to work a flexible, event-based schedule that includes evenings and weekends.
  • Willing to work hands with Aramark management team and staff.

Account details:

  • Locations: main store SAP, TechCu location Freemont, Oakland, and San Jose Ice plus E commerce
  • Direct Reports: Sr Retail Manager, Store Manager, E Commerce Manager, Buyer, Ice Centers Retail Manager 150 hourly during peak season
  • Strong leader as direct reports are new in role.
  • Work with Controller and Regional support.
  • Work with client: Chief Marketing Office and VP Guest Services and others as per business.

Position details:

  • Reports to GM, dotted to Andrea and Chris/Retail
  • Key responsibilities: Client Relations S+E Industry knowledge and P&L
  • Overall operations, store ops, merch receiving /WH, games and concerts/work with promoters, marketing with Sharks/client relations.
  • Charming, professional, and patient, client communication strong written and verbal, ability to navigate corp ladder work with all levels hourly to Sharks upper mgt.
  • Event based schedule during season and concerts support all events at SAP and TechCU.
  • Administrative: invoice, payroll, sales track, hiring, schedules, P&L, budgets
  • Organized, highly proficient excel, Microsoft. Pivot is a plus.
  • Retail Pro, GFF
  • POS system and retail commerce systems
  • Experience in all areas-WH, Buying, Manager, E Commerce preferred.

Candidate Profile:

  • Industry experience 10 years perfect 7- 10 years in retail

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