Assistant Portfolio Manager
3 weeks ago
ResiHome is the property management division of RESICAP, the leading solution for institutional owners of single-family homes. We're a company known for our innovative, adaptable, and energetic culture and recently ranked #15 on the Entrepreneur 360 list, #3 on Qualified Remodeler's Top 500, and #1 for ACG's fastest-growing company in Georgia. Excited yet? Join us today and discover the ResiHome difference
Position Purpose:
Overseeing property and team management functions in a designated market
This is a field-based role. You will be interacting and building relationships with our Residents in the earliest stages and be responsible for ensuring they are delighted with first-class customer service from day 1.
Job Responsibilities:
- Handle resident issues/concerns, including maintenance issues, to ensure Resident satisfaction
- Maximize revenue, minimize expenses, maximize resident experience, and achieve financial goal for homes in the assigned market
- Resolve past-due balances for assigned Residents
- Achieve the highest level of annual renewals and rent escalation as possible
- Follows all terms of Fair Housing, the Fair Credit Reporting Act, the American with Disabilities Act, and any other pertinent laws
- Provide outstanding customer service by attending resident move-in/move-out needs and responding to requests in a professional and timely manner; handling in-field duties as necessary
- Coordinating with the compliance team involving HOA/Code enforcement communications
- Other duties as assigned
Qualifications
- Minimum of two (2) years of administrative experience in Property Management or related field
- Active real estate license in the state of placement is preferred.
- Bachelor's Degree in Business or related field, or equivalent in a related field (preferred)
- Ability to deal effectively with diverse situations
- Proficient with technology utilizing Microsoft office suite including Microsoft Excel, Word, as well as the Google Suite
- Positive attitude with a commitment to excellence and achieving goals
- Must be a team player, reliable and organized.
- Must be professional energetic and positive.
- Must have excellent verbal and written communication skills.
- Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management
- This position is a field based position requiring physical activity including, but not limited to: Driving long distances, lifting 50+ LBs, climbing ladders, etc.
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