Client Care Manager
3 weeks ago
Team Foster at COMPASS is seeking a highly motivated, talented individual to work in our company as a Concierge Services Manager The person who handles this position is deeply committed to top-notch customer service, exemplifying the 3 C’s: Care, Commitment, and Communication. The Concierge Services Manager always looks to go “above and beyond” for our clients to ensure they have a smooth and enjoyable home selling experience.
The right candidate will be outgoing, organized, detailed, confident, goal-driven, and results-oriented. A love for problem-solving and thinking outside of the box is a must If this job sounds like a match for you, we must speak with you today
Compensation:
- Salary range: $60,000 plus potential bonuses
- Medical and dental insurance
- Paid time off
- Pro-Club gym membership
- Mileage reimbursement
- Work Schedule Requirement: This position includes working two Saturdays a month, with the provision of a corresponding day off during the following week. This schedule is essential to ensure coverage during peak times and maintain the high level of service expected from our team.
$60,000 plus potential bonuses
Responsibilities:- Responsible for excellent customer service.
- Responsible for regular communication with sellers including progress reports and feedback from showing appointments.
- Implementation of office processes for routing calls, scheduling appointments, and prepping Tere and Moya for appointments.
- Responsible for contact database management.
- Responsible for internal reporting to the Team on listing status.
- Updating and maintaining listing materials and supplies.
- Assists the Team in coordinating repairs, and home improvements required for showing the property.
- Responsible for maintaining and delivering signage, marketing materials, and lockbox for each listing.
- Responsible for tracking all marketing plus sending timely marketing updates to clients.
- Agent connections via in-person events and email reach outs
- Special event assistance
- Must have proficiency in working with email, MS Office
- “Can-do” attitude.
- Strong time management skills
- Proficiency in CRM software
- Excellent verbal and written communication skills
- Ability to prioritize and multitask efficiently
Team Foster is a leader in Pacific Northwest luxury real estate. Tere Foster created Team Foster over 20 years ago with the mission of providing incomparable client service. Tere and Moya’s expertise in waterfront and estate properties along with Team Foster’s exceptional client service have led them to record sales volume and have resulted in Tere, Moya and Team Foster being recognized in The Wall Street Journal as one of the top real estate teams in the country.
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