Customer Service Representative

3 weeks ago

Salt Lake City, United States FDS Distributors Full time
Job DescriptionJob DescriptionDescription:

Position Summary:


The Customer Service Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service/inside sales representative is the primary internal customer point of contact for service, information regarding products, and customer

complaints.



ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

  • Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with those particular clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.
  • Tracks and manages larger, multi-service-center orders with multiple SKUs and multiple delivery points over several dates. Advocates for the customer to internal operations leaders.
  • Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures.

In addition to the benefits program, FDS also provides employees a competitive wage, career advancement, and training opportunities.

Requirements:
  • 1-3+ years of relevant experience.
  • Proven customer support experience
  • Ability to adapt/respond to multiple priorities with a calm and professional demeanor.
  • Excellent communication skills, including phone etiquette and active listening, and excellent note-taking.
  • Construction scheduling or distribution scheduling experience is strongly preferred.
  • The proven willingness and ability to rapidly and thoroughly learn new software, such as Microsoft products, ERP, and company-specific technology tools. Confident in one’s ability to continuously evolve with the role.

REQUIRED EDUCATION/CERTIFICATION:

  • High School Diploma
  • A two-year degree is strongly preferred


We’ve got you covered.

FDS employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

  • Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
  • Company Paid Life Insurance and Short/Long-Term Disability Insurance
  • Convenient 24/7 Doctor Visits through LiveHealth Online
  • Legal Assistance via Legal Shield
  • Employee Assistance Program
  • Identify Theft Protection
  • Access Perks – Discounts on products and services with companies nationwide.
  • 401k Retirement Program with strong company match

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