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Assistant General Manager

3 months ago

Rapid City, United States Hilton Garden Inn Full time
Job DescriptionJob DescriptionRole Summary: Strives to meet and exceed guest needs and expectations. Effectively schedules and oversees the front office staff and provides managerial support to other employees when the GM is not available. Manages in ways that support high productivity, encourage strong morale, and align with the company values. Manages daily operations in coordination with the GM to help build stable and efficient operations. Responsible for other duties as assigned.

Key Outcomes:

  • Address and resolves all guest complaints professionally and efficiently through direct interactions, staff support, and other available resources
  • Interacts with guests to build relations and ensure that their expectations are being met by representing the spirit of hospitality according to the culture and values of Hegg Hospitality
  • Provides ongoing guest service training and support to all employees and maintains all training records
  • Works with the GM to identify and address guest service opportunities and obstacles, and communicate results of guest feedback in a timely manner
  • Supports the GM with the hiring, training, and development of hotel team members
  • Practices effective communication and provide mentoring in ways that enhance performance and create a positive environment
  • Assists the GM and sales team in achieving revenue and expense targets
  • Invests in our three core values of the Hegg vision:
    • We Always Find a Way
    • Be Better Every Day
    • We Are Better Together

Benefits include

**Depending on hours worked:

Paid Time Off
**Health Insurance
**Dental Insurance
**Vision Insurance
**Life Insurance
Perfect Attendance Bonus Plan
Referral Bonus Plan
Employer-matched 401-k
Worldwide Hotel Discounts


REQUIREMENTS:

Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.



An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.