Leasing Coordinator

Essential Duties and Responsibilities:

• Maintain current listings of properties to ensure that all leasing information is correct with quality photos, and posted on all available sites
• Ensure properties, common areas and grounds are always in good condition and create a pleasing experience for guests
• Conduct inspections of units available for leasing and report issues
• Assist in increasing property traffic and leads for potential tenants using social media and other forms of marketing
• Respond to inquiries (guest cards) promptly no more than 24 hours from receipt and follow up with all prospects as needed.
• Record feedback from prospects in property management software and recommend adjustments to Property Operations Manager
• Show units to prospective tenants at properties
• Constantly sell property features and services to prospects
• Screen and process rental applications and submit for approval
• Maintain thorough knowledge of all properties and the market for other competing properties
• Convert at the highest rate possible leads to property tours to applications to executed leases
• Prepare and execute leases and lease renewals
• Monitor and report leasing numbers, reports, and metrics such as vacancies, rent rolls, move-in/outs, collections, and delinquencies
• Ensure portfolio occupancy of available units is maximized
• Work closely with rent collection for timely results and follow up
• Work with Property Operations Manager for timely advertising of new units and notification on upcoming vacant units
• Respond to phone calls, texts, and e-mails in a timely fashion
• Follow and adhere to Company policies, procedures, and guidelines
• Willing to learn the industry and help us maintain and grow our marketplace position
• Attend business meetings and trainings as required
• Perform other administrative tasks and special projects as assigned

Experience (preferred or required):

• High School Diploma required, and/or Associate’s degree preferred
• 3+ years of experience in apartment/property leasing experience preferred
• Ability to work in a time-sensitive role, where tasks must be addressed when received
• AppFolio Property Management Software experience preferred
• Strong working knowledge of Google Docs/Suite and MS Office including Word, Excel, Outlook, and PowerPoint required
• Ability to work weekends is a required

Position Requirements and Skills:

• Professional in attitude and appearance
• Possess the ability to connect with a variety of personalities
• Lives out Core values – Service, Teamwork, Resilience, Excellence, Accuracy, Meaningful
• Extremely strong phone skills – high energy and passion for helping others
• Ability to use or quickly learn real estate specific CRM and ERP business software
• Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line
• Someone who thinks and acts like an entrepreneur and takes an ownership mentality in all that is done in this position
• Must be detail oriented and helpful
• Ability to perform accurate data entry within specified time frames
• Ability to perform intermediate tasks in the Google Docs/Suite and/or MS Office Suite (Word, Excel, PowerPoint)
• Outstanding written, grammar, & verbal communication skills with ability to interact with all levels of an organization
• Must possess excellent organization, problem solving, and planning skills
• Excellent time management skills and ability to adhere to schedules/deadlines
• Must be dependable and safety oriented
• Self-motivated and results driven with proven ability to succeed – wants to grow both professionally and personally
• Ability to work some nights and weekends as needed
• Enthusiastic about best possible customer service for clients and customers
• A role up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments
• Strong relationship management and the ability to drive multiple tasks to completion successfully
• Resourceful team player and a positive “can-do” attitude
• Ability to work in a fast-paced environment
• Negative pre-employment drug screen and ability to pass criminal background check
• Good attendance record and limited travel as required

PHYSICAL DEMANDS:

• Lifting/Carrying 0 - 10 lbs = Frequently, 11-20 lbs = Frequently, 21-40 lbs = Occasionally, 41-60lbs = Occasionally, 61-100lbs = Never
• Pushing/Pulling 0-15lbs = Frequently, 16-30lbs = Frequently, 31-60lbs = Occasionally, 61-100+lbs = Never
• Bending/Stooping = Frequently
• Squat/Crouch/Walking Stairs = Frequently
• Kneel = Frequently
• Twist/Turn = Frequently
• Climb = Occasionally
• Reaching = Frequently
• Reaching above shoulder = Occasionally
• Type/Keyboard = Continuously
• Driving an Automatic = Occasionally
• Driving a Standard Shift = Never
• Exposure to different levels of temperature conditions = Occasionally
• Exposure to various chemicals = Occasionally
• Exposure to a noisy work environment = Occasionally
• Exposure to fumes or airborne particles = Occasionally
• Able to communicate clearly with other employees/vendors (communicate to and receive communication from) = Continuously
• Vision requirements needed for this job include = 20/20 or corrected

In an 8 hour workday, the following require:

• Sit 6 hours continuously
• Walk 1 hour periodically
• Stand 1 hour Periodically
• Repetitive actions to operate controls with: Both hands
• Perform simple grasping with: Both hands
• Perform repetitive motion with: Both hands
• Other physical demands not listed above = Walking up and down stairs