Club Lounge Attendant

2 weeks ago

Charlotte, United States Hilton Charlotte University Place Full time
Job DescriptionJob Description

We are looking for friendly, positive, service-oriented, highly energetic, and self-motivated Executive Lounge Attendants to join our team. The lounge hours of operation are from 630am to 9 pm with AM and PM shifts needed with weekend availability required.

Responsibilities:

  • This position's primary function is to provide quality products and services to customers in a friendly and professional manner while adhering to the standards set by Hilton Brand Hotels.
  • Greet guests as they enter the Executive Lounge
  • Assist all guests with any special requests including reservations and hotel information
  • Ensure the Executive Lounge is clean, organized, and suitably presented to all guests
  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
  • Maintain knowledge of airline, automobile rental, transportation options, directions, hotel services, and other relevant establishments and provide information to guests regarding such.
  • Maintain knowledge of the local area including social, cultural, historical, and physical attractions as well as their location and hours of operation
  • Maintain stock of clean utensils and supplies
  • Ensure that hot food and cold food are provided in lounge in accordance with brand and property standards
  • Refer guests to hotel outlets to maximize hotel revenue.
  • Float throughout the lounge to enhance the guest experience.
  • Assist guests with food and beverage needs while in the executive lounge and clean lounge as needed.
Qualifications:

  • Previous relevant experience preferred
  • Flexibility to work various shifts
  • Ability to gauge customers’ preferences
  • Excellent communication skills
  • High school diploma; relevant training is a plus
  • Hotel: 1 year (Preferred)
  • Food & Beverage: 1 year (Preferred)
About Company

Our lakeside hotel is off I-85, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails.

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