Branch People Leader

5 days ago

Detroit, United States Community Financial Credit Union Full time
Job DescriptionJob Description

Welcome to Community Financial Credit Union careers Our organization is constantly evolving, and we strive to offer creative solutions in a challenging hiring market. Our team members play a pivotal role in the success of our organization and pave the way for us to become the best financial partner for our members.

About Us:

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years

Community Financial HQ is located in Plymouth, MI. We have 14 branches in the Metro Detroit Area well as Northern Michigan.

So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work We’ve been recognized as one of the Regional Best and Brightest Companies for the last 18 years, nationally since 2018, and became certified as a Great Place To Work in 2023.

Our Culture:

At Community Financial, our purpose is to create joy and ignite Michiganders’ impossible dreams. A culture of joy and impossible dreams is a culture of belonging: belonging is the spark. Guided by our values of Relentless Care, Hustle & Grind, and Huzzah, we create a Culture of Belonging where every team member and member feels valued, connected, supported and can be their authentic selves.

Our Opportunities:

We are proud to offer a variety of professional development opportunities for our team members. From mentorships to internal growth programs, Community Financial aspires to provide team members the opportunity to reach their career goals while being their true, authentic self.

About the role:

Do you have experience with leadership?

Keep reading for additional information

Community Financial Credit Union improves lives and strengthens communities by living our purpose to create joy and ignite impossible dreams. We strive to be our members’ partner of choice and are committed to inclusive and authentic moments that drive value and create memories each and every time they engage with our team.

The Branch People Leader is charged with leading the delivery of exceptional member and employee experiences. This leader advocates, nurtures, and guides their team to promote and deliver on our Member Engagement Manifesto, while removing obstacles and barriers to excellence. They lead with head and heart to not only cultivate a culture where member experience is the core, but also the team member experience. They embrace ambiguity and create new opportunities to solve our members most challenging issues.

As our Branch People Leader, you set the tone - for branch performance and community engagement. Most importantly, you’re our fearless leader. You and your team are proud Community Financial Credit Union representatives and recognized neighborhood advocates, working alongside local organizations that care about making our community better as much as we do. This position has a starting hourly rate of $, but your offer amount may be increased with relevant work experience and transferrable skills.

A Day in the life of a Branch People Leader can look like:

  • Develop, monitor and manage the member experience and service levels within the branch. Provide leadership to the branch member engagement team to build meaningful relationships and promote member loyalty.
  • Coach and mentor the member engagement team to tailor appropriate products and services, to fit the individual financial needs of each member. Meet with employees regularly, on an individual and group basis to establish and reinforce training of new technology, products, services and procedures.
  • Leverage problem-solving and strong communication skills to resolve personnel and member concerns.
  • Deliver effective member engagement strategies through community events, sponsorships and financial literacy training.
  • Be the face of Community Financial Credit Union at professional groups as assigned, representing a professional, friendly and helpful presence with every interaction.
  • Ensure compliance of all financial policies, procedures and regulatory requirements.
  • Responsible for proper opening and closing procedures of the branch, security, physical control and maintenance of the facility including: equipment, supply inventory, managing individual and branch cash, negotiable items and general ledgers as assigned, and timely completion of management reports.
  • Responsible for the personnel functions within the branch including staffing, training, evaluating performance, maintaining a high level of employee morale/job satisfaction, and policy compliance.
  • Maintain a thorough knowledge of applicable market trends.
  • Recommend branch workflow improvements to streamline operational processes.
  • Perform other duties as directed by leadership.

What you bring to the table:

  • High school diploma or equivalent.
  • 4-6 years’ experience in retail/member experience.
  • 1 year of leadership experience.
  • Demonstrated business acumen.
  • Proven successful goal setting and achievements.
  • Proficiency using Excel and Word.

You might also have:

  • 3 years of leadership experience.

As a team member at Community Financial Credit Union, you’ll enjoy:

  • Medical, dental, and vision plans
  • Four weeks of PTO for all full-time team members
  • Federal Bank Holidays off
  • Flexible work options depending on position
  • A generous 401k match
  • Numerous employee engagement activities
  • Community Resource Groups
  • Time off for occasions such as volunteering, caregiving, and family events

Contact/application information:

If this description appeals to you, please submit an application A member of CFCU’s Talent Acquisition Team will be in contact with you shortly

Equal Employment Opportunity Policy:

Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

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