Customer Success

4 weeks ago


United, United States Forhyre Full time
Job DescriptionJob Description

We are looking for a Customer Success - Digital Transformation Leader.

The Customer Success Role is critical for the growth of our Customer Success (CS) Service Line in various accounts expansion with CS propositions and driving the CS opportunity pursuits. The CSDT candidates should have experience in driving CS solutions with various industry clients. In addition, the CSDT will need to establish themselves as a Customer Success services trusted advisor with our clients and also with our internal client partners/account managers. The key to this role is to have a deep understanding and ability to shape successful deals spanning across CS: Strategy, Experience Design, Digital Channels (Web, Mobility, Portals, Collaboration), Integration & Process Automation (Integration, APIs, Modernization, BPM, Automation), Marketing & Commerce (Digital Marketing, Commerce, Marketplace), Emerging Digital Technologies (Immersive Services, Cognitive Contact Centre)

Responsibilities

  • Partner teams to grow accounts and position Customer Success services to clients
  • Partner with the Customer Success/ CoE teams in conceptualizing the based solutions & estimates
  • Help develop and execute the Customer Success strategy and plan to grow the Customer Success footprint for various Industries.
  • Manage a book of business by tracking progress on account revenue growth, margin and CSDT scores.
  • Drive Customer Success strategy for various Industry group.
  • Support and Lead Customer Success pursuits and shape deals to improve the winnability
  • Manage customer relationships with key accounts
  • Internal evangelization of Customer Success Services across Mindtree service lines and Industry teams
  • External evangelization at Industry events and conferences

Requirements

  • 8-10 years within business and technology consulting services with majority of experience and focus across Customer Success advisory and technology services.
  • Experience of Customer Success spanning across: Strategy, Experience Design, Digital Channels (Web, Mobility, Portals, Collaboration), Integration & Process Automation (Integration, APIs, Modernization, BPM, Automation), Marketing & Commerce (Digital Marketing, Commerce, Marketplace), Emerging Digital Technologies (Immersive Services, Cognitive Contact Center) Good understanding of the BFSI/CMT industry
  • Enterprise Knowledge and experience with technology platforms: Sharepoint, Liferay, Backbase, Mulesoft, Tipco, Pega, Contentful, Sitecore, Adobe, Acquia, SAP hybris, BigCommerce, Microsoft Dynamics CRM, Magento, Marketo, IBM, etc
  • Prior experience of Customer Success: Estimation and Solutioning
  • Have personally owned order booking / revenue targets with an excellent track record
  • Must have worked with consultancy firms and would consider Digital born organizations as Mindtree · Should be serving in a similar role now and MUST have spent the majority of career in a services organization
  • Consulting Customer Success approach to opportunities · Customer Success strategy & execution for CS services organization
  • Strong Customer Success experience built on solid technical and Customer Success background
  • Strong relationship building experience with senior level executives (CDOs, CMOs, Business, CIOs) spanning across business, marketing & technology
  • Understand the challenges and opportunities within the industry.
  • Experience addressing these issues with Customer Success solutions and industry trends
  • Strong exposure to the business and technology concepts of the Customer Success ecosystem



  • Coral Gables, FL, United States Bakerly LLC Full time

    Description:About our company:Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry! We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or...


  • New York City, New York, United States Dashlane Full time

    About the role: Our Customer Experience team is looking for a Sr. Customer Success Manager to help us achieve ambitious growth goals and ensure customers have an excellent experience.  As a Customer Success Manager, you will be responsible for working with our customer base by bringing Dashlane’s best practices, innovations and capabilities...


  • United States (Remote) Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...


  • United States (Remote) Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...


  • St. Louis, Missouri, United States Unite Us Full time

    This is a remote work-from-home position which will require regular travel around the Midwestern US. At this time we are only considering candidates currently based in Central Time.  About the Role:  Unite Us is hiring a self-motivated Customer Success Manager with strong customer and community-facing skills and a passion for health and social care. The...

  • SMB Account Manager

    4 weeks ago


    N/A, N/A, United States Viola Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...


  • United, United States Nuuly Full time

    Role Summary Nuuly is looking for a Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping...


  • United, United States Nuuly Full time

    Role Summary Nuuly is looking for a Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping...

  • Senior BT Risk

    2 weeks ago


    Riverwoods, IL, United States Discover Financial Services Full time

    Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...

  • Principal BT Risk

    2 weeks ago


    Riverwoods, IL, United States Discover Financial Services Full time

    Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...

  • Lead BT Risk

    2 weeks ago


    Riverwoods, IL, United States Discover Financial Services Full time

    Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...

  • Student Success Coach

    2 weeks ago


    Lowell, MA, United States University of Massachusetts Lowell Full time

    Job no: 523168Position type: Staff Full TimeBenefit Status: Benefited-UnionCampus: UMass LowellDepartment: Grad & Professional StudiesSalary: Salary commensurate with experience and grade/rangeApplications Open: May 16 2024 Applications Close: May 30 2024 General Summary of Position:This position requires an advanced, developmental, analytical, and...


  • Rossford, OH, United States Serv-U-Success Full time

    Pay Rate: Days:$15-$17/Hr./Nights:$16.00-$18/Hr.Shift: Days 6 am-2:30 pm/ Nights: 9 pm-5:30 amMust be available to work weekends when scheduled, have reliable transportation and be able to travel to Meijer stores in Maumee, Oregon, Toledo and Rossford.Do you have experience working as a reset merchandiser? Do you like to work in multiple store locations? Are...


  • United, United States Korn Ferry Full time

    Product Manager, Assessment and Succession Planning, Digital Delivery Requisition ID 16776 Country United States of America Location type Remote About us Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles,...


  • United, United States Korn Ferry Full time

    Product Manager, Assessment and Succession Planning, Digital Delivery Requisition ID 16776 Country United States of America Location type Remote About us Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles,...


  • United, United States Korn Ferry Full time

    Senior Product Manager, Assessment and Succession Planning, KF Digital Requisition ID 16779 Country United States of America Location type Remote About us Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles,...

  • Customer Service Rep

    4 weeks ago


    United, United States NAPAA Full time

    Busy insurance agency seeks part time customer service rep for insurance and notary/tags business. No experience required besides basic computer skills and must be able to speak clearly and be understood on the phone. Hourly plus commissions. May lead to full time. Compensation: $15.00 per hour Becoming an Insurance Professional Insurance Professionals go...


  • United, United States Dorman Products Full time

    Dorman was founded on the belief that people should have the freedom to fix their vehicles. For over a century, we've provided countless products and services to help people do just that. As a $1.3B*+ global supplier of aftermarket automotive parts, with 3,300+ Contributors, and 28 Sites across the globe, we remain focused on driving new solutions, to help...


  • United, United States Dorman Products Full time

    Dorman was founded on the belief that people should have the freedom to fix their vehicles. For over a century, we've provided countless products and services to help people do just that. As a $1.3B*+ global supplier of aftermarket automotive parts, with 3,300+ Contributors, and 28 Sites across the globe, we remain focused on driving new solutions, to help...

  • Physician Assistant

    4 weeks ago


    Savannah, GA, United States South University Full time

    What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population. Our 120-year story-past, present and future-is a history...