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Direct Services Volunteer

2 months ago

Olympia, United States SafePlace Full time
Job DescriptionJob DescriptionSalary: 0.00

SafePlace, Thurston County's designated sexual and domestic violence services agency, has an opportunity for a Direct Services Volunteer. Our organization has been providing services to sexual and domestic violence survivors and their families since 1981. Our sexual assault program is one of the oldest in the nation.

 

We are an accredited and nationally recognized feminist organization committed to anti-oppression efforts as the foundation for management and services. More about SafePlace can be found at www.safeplaceolympia.org. We are actively recruiting employees who align with our mission, vision, and values.

 

OUR MISSION

We strive to stop sexual and domestic violence and advocate for personal and societal change through crisis intervention and education.

 

 OUR CORE VALUES

  • Excellence:  We are dedicated to effective programs with the best facilities we can provide, the finest staff we can hire, and a positive atmosphere for social change.
  • Respect:  We work to build our relationships with survivors, community members, and each other based on integrity, honesty, openness, and respect for individual rights and choices.
  • Self-Care:  We value self-care for survivors, volunteers, and employees.
  • Diversity:  We are dedicated to serving the diverse cultures in our community and mirroring that diversity in our volunteers, staff, and board of directors.
  • Confidentiality:  We hold survivor and personnel information in the strictest confidence and are committed to a culture of trust.

 

At SafePlace, we pride ourselves on being a widely diverse group of individuals who are collectively dedicated to preventing domestic violence and sexual assault while providing crucial services for survivors and their children. SafePlace is an inclusive and supportive environment where each employee feels welcome, can do their best work, and can be their best selves.
​
SafePlace employees are part of a cultivating team. Team members are friendly, accepting, and truly care about the well-being of others. Team members are proactive about sharing resources that benefit clients and are inspired by and enthusiastic about each other’s success This workplace encourages new ideas and collective input in an atmosphere that is patient and dependable. SafePlace offers an inspiring environment to be yourself and thrive

 

SafePlace is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are strongly encouraged to apply.

 

If you have a desire to make a difference in the lives of sexual and domestic violence survivors and in your community in a trauma-informed and culturally responsive manner, we may be the employer for you. Frequently cited statistics show that women and members of structurally marginalized and/or underrepresented groups apply to jobs only if they meet 100% of the qualifications. SafePlace encourages you to break that statistic and apply. No one ever meets 100% of the qualifications, and we recognize that fact. We look forward to receiving your application


Job Title:                                 Direct Services Volunteer

Reports to:                             Training & Volunteer Program Coordinator

Mentor:                                  Community Services Program Manager

Hours Per Week:                  Varied

Normal Work Schedule:      Varied


SUMMARY

Advocate for survivors of sexual and domestic violence, perform crisis intervention and ongoing advocacy in person and over the phone, and provide clients with referrals and other information. Provide advocacy for sexual assault survivors from a trauma informed, culturally responsive social justice perspective.  Assess survivors’ current situation and develop safety plans. Perform general administrative duties.


WORK ACTIVITY


  • Helpline and SARP 65%
  • Walk-Ins/Client Appointments 25%
  • Documentation 10%


ESSENTIAL DUTIES AND RESPONSIBILITIES

The Essential Duties and Responsibilities of this position include the following. Other duties may be assigned.

  • Provide emotional support and advocacy services to sexual and domestic violence clients during walk-in hours and via the Helpline.
  • Provide clients with crisis intervention counseling, advocacy, resources, referrals, safety planning and other requested information.
  • Provide a broad range of advocacy services to clients, including medical and legal advocacy, referrals, and other emergency support services.
  • Provide in-person sexual assault response including required Sexual Assault Response Program SARP shift(s).
  • Provide appropriate documentation of client contact.
  • Maintain appropriate documentation of shift activities.
  • Participate in on-the-job training as assigned.
  • Attend tabling/outreach events, as needed.
  • Perform general administrative tasks regarding client assistance.
  • Update information, as needed, regarding community resources.
  • Perform other assigned administrative support tasks.
  • Participate in all direct service meetings and case conferencing.
  • Perform duties as described in a culturally responsive manner.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


MINIMUM QUALIFICATIONS

  • High School diploma or general education degree (GED).
  • Complete the SafePlace Advocate Core Training (ACT) within 6 months of hire.
  • Experience providing services in a culturally relevant manner in the performance of duties.
  • Experience with basic computer skills, including word processing and knowledge of Internet and e-mail.
  • Experience in prioritization and problem solving.
  • Experience with effective communication, both verbally and in writing.
  • Competent in resolving conflicts and setting boundaries.
  • Ability to organize effectively.
  • Ability to handle detailed work accurately and to handle multiple tasks efficiently.
  • Ability to work independently.
  • Ability to handle stress effectively.
  • Ability to react calmly and quickly to emergency situations.
  • Ability to maintain a positive attitude in a crisis intervention work environment.
  • Have a car, current automobile liability insurance and telephone or have access to transportation to respond to offsite locations within 20-30 minutes.
  • Commitment to the need for client and agency confidentiality.
  • Agreement with the SafePlace philosophy statement.


PREFERRED QUALIFICATIONS

  • Bilingual/biliterate in English and another language; bicultural.
  • Experience with support group facilitation.
  • Knowledge of Microsoft Office, namely Access, Excel, and Outlook.
  • CPR/first aid training certification.


EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) required.  One year’s experience (minimum of 1560 hours) in crisis intervention and/or domestic violence advocacy.  Demonstrated understanding of, and training in, domestic and sexual violence issues.  Specific knowledge, experience and abilities acquired must include the following:

  • Ability to organize effectively.
  • Ability to handle detailed work accurately.
  • Ability to efficiently handle multiple tasks and prioritize effectively.
  • Ability to work independently.
  • Ability to handle stress effectively.


INTERPERSONAL SKILLS

To perform this job successfully, an individual must possess the following interpersonal skills:

  • Brings and maintains high level of enthusiasm and volunteer engagement to the organization.
  • Ability to respond to crisis, set limits, and maintain healthy boundaries.
  • Ability to manage personnel issues and conflicts with confidentiality, fairness, and respect with a diverse staff.
  • Ability to maintain a positive attitude in a fast-paced work environment.
  • Open to being part of a collaborative team environment with a diverse staff.
  • Engages with supervisor, teammates, staff, interns, volunteers, and clients in a positive manner.
  • Embraces the following SafePlace values in all interactions with staff, Interns, volunteers, and clients:
  • Quality – Volunteer provides quality programs and services for our clients, helping to maintain the best facilities we can provide, be part of the finest staff we can hire and promote a positive atmosphere for change.
  • Respect – Volunteer recognizes that the foundation for our relationships with others is respect for individual rights and choices.
  • Self-Care – Volunteer recognizes the need for self-care as a priority for themselves, clients, and other staff.
  • Diversity - Volunteer values, acknowledges, and integrates diversity into their role at SafePlace. Intern is dedicated to serving the diverse cultures in our community and working to mirror that diversity in our staff and Interns.
  • Integrity - Volunteer endeavors to build relationships with clients, community members and each other based on integrity and honesty.
  • Confidentiality - Volunteer will hold client and personnel information in the strictest of confidence creating a culture of openness and trust.


VERBAL AND WRITTEN SKILLS

To perform this job successfully, an individual must possess the following verbal and written skills:

  • Ability to read and comprehend written and verbal instructions, memos, training material, and policies and procedures.
  • Ability to write objective entries in client records, meeting minutes and informational memos and correspondence.
  • Ability to read and interpret documents such as safety rules, operating and procedure manuals, etc.


REASONING ABILITY

To perform this job successfully, an individual must possess the following reasoning abilities:

  • Ability to identify and solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to identify gaps in standardized procedures and formulate proposed solutions.


COMPUTER SKILLS

To perform this job successfully, an individual must possess the following computer skills:

  • Basic computer and word-processing skills.


CERTIFICATES, LICENSES, REGISTRATIONS

  • Language Proficiency Certification preferred. (Must pass written language proficiency test)
  • SafePlace initial ACT training certification.
  • Valid driver’s license and current automobile liability insurance.
  • CPR/First aid training certifications preferred.


PHILOSOPHIES

To perform this job successfully, an individual must commit to the following philosophies:

  • Commitment to the SafePlace mission and philosophy.
  • Subscribe to the theory of empowerment.


TRAINING REQUIRED

Volunteer is required to complete the initial SafePlace ACT training and on-the-job crisis line training with shelter staff. Volunteers must attend 20 hours of ongoing direct service training a year, which must include 15 hours of advocacy, 12 hours of sexual assault training, and 3 hours of CPR training.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be fully vaccinated against COVID-19 and show proof of vaccination unless the employee has been granted a valid medical or religious accommodation.

 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee is frequently required to sit and use their hands to finger, handle, or feel.  The employee is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.