E Commerce Coordinator

3 weeks ago

Carlstadt, United States IN2U Full time
Job DescriptionJob Description

Job Details

Description

Job Description

Business Operation

  • Assist current orders weekly demand based on historical data, market trends, and promotion plans.
  • Generate and Support purchase orders accurately based on approved requisitions and specifications.
  • Communicate with a warehouse team and support to meet warehouse demands
  • Communicate with a marketing team to accomplish tasks
  • Receive all purchase invoices and cross-check invoice details with purchase orders to ensure accuracy and compliance.
  • Review incoming bills, invoices, and statements from vendors and suppliers and verify the accuracy
  • Support the suitability of alternative items based on product specifications, functionality, and performance

Business Success

  • Respond to Jira tickets to solve and define issues
  • Create and manage user guides for E-Commerce team
  • Communicate directly with solution providers to solve complex problems
  • Optimize site functionality, navigation, and user experience to enhance conversion rates.
  • Support sales data, website traffic, and customer behavior to identify trends and opportunities.

Customer Service

  • Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
  • Assist customers with after-sales service issues
  • Able to communicate concisely our company policies to client
  • Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
  • Data entry/analysis and reporting to support Management team.

Job Qualification

  • Bachelor's degree preferredHS/GED Required
  • Preferred At least 2 years of experience in E-Commerce or grocery field.
  • Strong computer skills in Microsoft Office and online applications.
  • Ability to learn E Commerce Business knowledge and New Applications quickly
  • Outstanding written and verbal communication skills
  • Bilingual in Korean and English


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