Career Coach, RAISE

1 month ago

Boston, United States Jewish Vocational Service. Full time
Job DescriptionJob Description Position: Career Coach – RAISE Team

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers and to partner with employers to hire, develop, and retain productive workforces.

JVS provides a broad range of services, including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

Position Summary: The Career Coach, RAISE (Reaching for Advancement in Skills and Employment) is a key player in supporting the continued career advancement of clients who have completed another program at JVS. Your role will be to help clients identify a career path of interest, create a plan to work towards that career goal and take the next steps needed to advance their careers. You will connect clients with both internal and external education and training programs and work closely with them to identify and apply for relevant job opportunities. Your sustained collaborative working relationships with internal and community partners will be crucial for participants’ employment, education, and training opportunities. Your strong knowledge about issues related to individuals with employment barriers and experience working with people from diverse backgrounds will be the key to your success in this role.

Bilingual or additional language proficiency is preferred, particularly in Spanish, Haitian Creole, Arabic, or French. Proficiency in these languages will greatly enhance the Career Coach's ability to connect with and support our diverse client base, which includes individuals from a wide range of cultural and linguistic backgrounds.

Essential Job Functions:

Accountability and Results-Focused:

  • Enroll participants who have completed a program at JVS and support their career advancement
  • Work collaboratively with the clients’ First Program Coaches during the transfer process
  • Assist program participants in initial goal setting and career planning, leading to new or better jobs and/or enrollment in training and education programs and job placement
  • Escort participants to job interviews and facilitate interview and hiring process, as needed
  • Maintain strong connections with community education and training partners
  • Provide post-placement services, including follow-up with participant and employer
  • Establish, track, and meet program goals (enrollments, placements, retention, etc.)

Build Relationships, Collaboration and Teamwork:

  • Support and promote the mission and philosophy of JVS both internally and outside the agency
  • Establish and maintain relationships with key stakeholders (e.g. participants, employers, partner organizations, funders, interns, etc.)
  • Connect with programs across the agency to refer interested clients to relevant training and education programs at JVS
  • Work collaboratively with team members and partners to ensure program goals are met
  • Attend and actively participate in staff meetings and team-based projects
  • Assist fellow team members when needed

Administrative/Communication:

  • Maintain accurate, up-to-date information in Salesforce
  • Organize and maintain files and records in SharePoint
  • Communicate regularly with the Supervisor to ensure the smooth delivery of services
  • Contribute to summary reports for employers, funders, JVS leadership, and other stakeholders
  • Perform other duties as assigned or requested

Minimum Qualifications and Experience:

  • Associate Degree in Human Services, Business Administration, or related field required
  • Bilingual or additional language proficiency in Spanish, Haitian Creole, Arabic, or French is required
  • 1-3 years of experience in workforce development or related field preferred
  • 1-3 years of experience working with individuals with barriers to employment preferred
  • Familiarity with career ladders, professional advancement, and training and educational resources preferred
  • Knowledge of refugee and immigrant services, community resources, and web-based resources preferred
  • Strong Microsoft Office Suite skills required

Working Conditions: Frequent meetings with clients and employers. You may be requested to work outside of scheduled hours as defined by the department's needs, including evening orientations twice a month. Occasional travel by public transportation to employer locations. You may occasionally travel between the main JVS building and our satellite location, ArLab (Back Bay, Boston). You may attend occasional off-site meetings with partner organizations in and around the greater Boston area. Service delivery is currently hybrid (in-person at JVS offices and remotely online).

Key Competencies:

  • Client and Partner Relationship Building
  • Client outcomes – career and economic advancement
  • Removing Barriers to Employment
  • Tracking program progress and reporting
  • Collaboration across departments and agencies
  • Accountability and Results focused
  • Adapting to Change
  • Building Relationships, Collaboration, and Teamwork
  • Cultural Competency and Respect
  • Communication Skills
  • Initiative
  • Planning/Organizing
  • Promotes Agency

JVS Culture: JVS is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services. JVS is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.

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