Operations Support Specialist

1 week ago


City of Industry, United States iBUYPOWER Full time
Job DescriptionJob DescriptionDescriptionWe are seeking a detail-oriented and proactive Operations and Customer Support Specialist to join our team. This role is crucial for ensuring seamless operational processes and excellent customer service. The candidate will be responsible for preparing and packaging products, managing inventory, addressing customer inquiries, and overseeing daily operational activities.
Key Responsibilities
  • Prepare and package products for shipment, ensuring labeling and documentation adhere to company standards and meet customer expectations.
  • Ensure the availability of necessary materials and products for daily operations.
  • Address customer inquiries, complaints, and issues through our service desk, providing ongoing support post-purchase.
  • Oversee and coordinate daily operational activities within the organization.
  • Serve as a liaison between internal and external parties, ensuring effective communication and collaboration.
  • Address operational issues and challenges, working to find and implement effective solutions.
  • Monitor and maintain quality standards in operational processes.
  • Analyze operational data to identify trends, track key performance indicators, and inform decision-making.
  • Work closely with customer support teams to ensure customer satisfaction and promptly address issues.

Skills, Knowledge and Expertise
  • Bachelor's degree in operations management, logistics, or a related field is preferred.
  • 2+ years of relevant work experience is required.
  • Demonstrated ability to maintain strong organizational skills, ensuring efficient workflow and effective time management.
  • Proven critical thinking and analytical abilities, capable of evaluating complex situations and making informed decisions.
  • High attention to detail, ensuring accuracy and thoroughness in all tasks.
  • Effective problem-solving skills, with a track record of identifying issues and implementing successful solutions.
  • Experience with managing customer inquiries through help center and storefront applications.
  • Ability to lift up to 50 pounds.
  • Experience in Zendesk, ShipStation, BigCommerce / Shopify, and knowledge of international shipping policies and tariffs are preferred. 

Benefits
  • Medical, Dental, Vision Insurance.
  • PCP & Specialist Office Visit Reimbursements.
  • Basic Life Insurance.
  • PTO & Sick Leave Days.
  • Paid Holidays.
  • Day Off to Celebrate Your Birthday.
  • 401K & Employer Match.
  • If hired, must provide proof of full vaccination on start date, unless prohibited by federal, state, or local law. Full vaccination means receiving the second dose in a two-dose series (i.e. Pfizer, Moderna), or a single-dose vaccine (i.e J&J). Examples of proof of full vaccination include an original, photocopied, or digital completed vaccination card that includes name, type of vaccine provided, and date of last dose administered.


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