![PDI Technologies](https://media.trabajo.org/img/noimg.jpg)
Bilingual Customer Support Specialist
1 week ago
Location: US Remote, Dallas, TX preferred
Employee Level: Individual Contributor
Career Level: Entry to Mid-Level
Work Schedule: 10:00 am to 7:00 pm CST
What You Need:
- 1-2 years of experience in a helpdesk/call center environment
- High school diploma/GED
- Highest sense of integrity and discretion
- Ability to remain professional and courteous with customers at all times
- Excellent written and verbal communication skills
- Ability to build relationships and strong alliances across the organization
- Willingness to learn every day, do it fast and use knowledge appropriately
- Ability to work independently and in a team environment
- Individual should be technically literate and possess analytical thinking skills
- The employee must have the ability to work various shifts should the business need arise
- Proficiency with MS Office and good typing skills
- Solid organization and work prioritization skills
- Experience working with Salesforce is a plus
- Must be fully bilingual (English/Spanish)
About the Job:
The Customer Support Specialist will be primarily responsible for providing support to our members. The mission for Customer Support Specialist is to help to members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency. The person in this role will be utilizing their deep knowledge of our clients’ payment and loyalty programs and collaborating with many teams internally.
The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as have passion for learning new information daily.
What You’ll Do:
- Monitor email queue and handle member inquiries and questions
- Maintain a high level of professionalism with members and work to establish a positive rapport with every person
- Follow up to member inquiries by taking specific action in a timely manner
- Impact the company’s bottom line by problem solving and turning frustrated customers into long term members
- Work on special short-term projects to offer customized support for new programs
- Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
- Work with confidential customer information and demonstrate highest levels of integrity
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
- Track and report to the management on systemic issues and provide insight on trends
- Participate in additional training courses when needed
- Other duties as assigned
Why PDI Technologies?
PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.
We offer:
- Comprehensive benefits package including health, dental, and vision coverage effective immediately
- Fully flexible remote work environment
- Matching Group Retirement Savings Plan
- PTO effective immediately
- Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.
- Strong culture that values authenticity, trust, curiosity, and diversity of thought
Our Commitment to Diversity, Inclusion & Belonging
At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
Powered by JazzHR
B5kNdBfEot
-
Customer Service Specialist
4 weeks ago
Dallas, United States Dabellaexteriorsllc Full time**DaBella** **Customer Service Specialist - Bilingual** **Customer Service - Dallas, TX - Full Time** **DaBella** *is one of the fastest growing home improvement companies in the United States, with over 20+ locations we specialize in the full removal and replacement of home-improvement services such as roofing, siding, windows, and bath & showers.* Being a...
-
Bilingual Customer Support Representative
2 months ago
Dallas, United States The Nielsen Company Full time**Bilingual Customer Support Representative (English and Spanish)** * **Please wait...** **Location:** Dallas, TX, US **Bilingual Customer Support Representative (English and Spanish) - 112512** Field Operations and Panel Recruitment - USA Dallas, Texas The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data...
-
Bilingual Customer Support Representative
3 weeks ago
Dallas, United States The Nielsen Company Full time**Bilingual Customer Support Representative (English and Spanish)** * **Please wait...** **Location:** Dallas, TX, US **Bilingual Customer Support Representative (English and Spanish) - 112512** Field Operations and Panel Recruitment - USA Dallas, Texas The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data...
-
Customer Service Specialist
1 month ago
Dallas, United States Extra Space Full time**Customer Service Specialist (Bilingual Preferred)** **Job Description** As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team with excellent company culture. Extra Space Storage was listed in the**Top 100 Best Places to Work for in 2020 on Glassdoor** . We are the **fastest-growing** storage company with over...
-
Customer Service Specialist
3 weeks ago
Dallas, United States Extra Space Full time**Customer Service Specialist (Bilingual Preferred)** **Job Description** As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team with excellent company culture. Extra Space Storage was listed in the**Top 100 Best Places to Work for in 2020 on Glassdoor** . We are the **fastest-growing** storage company with over...
-
Customer Support Specialist
1 month ago
Dallas, United States GoodLeap, LLC Full time** Customer Support Specialist** Begin a Career with GoodLeap-Little to No Experience Needed Dallas, Texas **Description** **Position Summary:** This is an entry-level position. Applicant must have a positive attitude and be willing to learn new skills. This position is a customer service position, so it requires that the applicant be good over the phone...
-
Customer Support Specialist
2 weeks ago
Dallas, United States Insight Global Full timeOverview:Insight Global is seeking a Remote Customer Support Representative for a telehealth and nutrition client based out of San Francisco. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle. As a member of their support team, you will play a crucial role in this mission. You...
-
Bilingual Customer Service Specialist
7 days ago
Dallas, Texas, United States CornerStone Staffing Full timeCornerStone Staffing has partnered with the City of Dallas and is seeking a Customer Service Representative If you have experience working with women, infants, and children we want to hear from you APPLY TODAY to start a CAREER Job Title: Bilingual Customer Service Representative for WIC department Location: Multiple locations (Dallas, TX) ...
-
Customer Support Specialist
1 month ago
Dallas, United States Monstera Talent Ltd Full timeJob DescriptionJob DescriptionAd Title: Customer Support Specialist | Weekly PayStart Date: Immediate Start PreferredOnly candidate with legal rights to work in the US will be consideredWe are looking for a Customer Support Specialist to join our client’s team and assist their customers with technical problems while marketing their products and...
-
Customer Support Specialist
3 weeks ago
Dallas, United States Monstera Talent Ltd Full timeJob DescriptionJob DescriptionAd Title: Customer Support Specialist | Weekly PayStart Date: Immediate Start PreferredOnly candidate with legal rights to work in the US will be consideredWe are looking for a Customer Support Specialist to join our client’s team and assist their customers with technical problems while marketing their products and...
-
Customer Support Specialist
7 days ago
Dallas, United States Routeone Full timeThe role of the Customer Support Specialist is to engage our customers to help foster their success by using their critical thinking and problem-solving skills to guide and advise the customers on how our platform can improve their business. A Customer Support Specialist will be responsible for advising existing customers regarding operational efficiency and...
-
Bilingual Customer Service Representative
2 weeks ago
Dallas, United States Florida One Insurance Full timeJob DescriptionJob DescriptionJoin our dynamic team at Florida One Insurance as a Full Time Bilingual Customer Service Representative and immerse yourself in an exciting work environment where no two days are the same. Experience the thrill of assisting our diverse clientele, utilizing your language skills to provide top-notch service with a smile. Be a part...
-
Customer Support Specialist
1 month ago
Dallas, United States Triggermail Full time**Customer Support Specialist** at Bluecore, Inc. Dallas, TX **In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!** The support team at Bluecore is committed to delivering quality products and services by holding each other accountable...
-
Bilingual (Spanish) Intake Specialist
2 weeks ago
Dallas, United States Manuel Diaz Law Firm Full timeManuel Diaz Law Firm, PC. is looking for a self-motivated Bilingual (Spanish) Intake Specialist. The Intake Specialist will provide a broad spectrum of sales and customer service under the supervision of an Intake attorney.ResponsibilitiesConduct potential client consultationsManage client interaction to facilitate communication.Locate and develop relevant...
-
Customer Support Specialist
2 weeks ago
Dallas, United States MealSuite Full timeJob DescriptionJob DescriptionMealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet...
-
Customer Support Specialist
1 month ago
Dallas, United States HomeVestors of America, Inc. Full timeJob DescriptionJob DescriptionEmployment Type: Full-Time, Flex Schedule (2 Days in N Dallas Office, 3 Days Remote)Computer and Equipment Provided, Stable Internet RequiredAbout Us:At HomeVestors, we believe in Providing Real-Life Solutions that Improve Lives. We are dedicated to supporting our customers and franchisees by delivering exceptional service and...
-
Customer Support Specialist
3 weeks ago
Dallas, United States HomeVestors of America, Inc. Full timeJob DescriptionJob DescriptionEmployment Type: Full-Time, Flex Schedule (2 Days in N Dallas Office, 3 Days Remote)Computer and Equipment Provided, Stable Internet RequiredAbout Us:At HomeVestors, we believe in Providing Real-Life Solutions that Improve Lives. We are dedicated to supporting our customers and franchisees by delivering exceptional service and...
-
Customer Care and Operations Support Specialist
2 weeks ago
Dallas, United States Catapult Health Full timeJob DescriptionJob DescriptionOverview:Title: Customer Care and Operations Support SpecialistLocation: Dallas, TX office onsite all shifts Part-Time: 2 shifts available; we are seeking 2 different people for these rolesSunday 8am - 3pm; Monday - Tuesday 3pm - 9pm and Every other Wednesday 3pm - 9pmSaturday 8am - 3pm; Every other Wednesday 3pm - 9pm;...
-
Entry-Level Customer Support Specialist
4 weeks ago
Dallas, United States The Boeing Company Full timeRetrieve, research and resolve specific customer emails and Service Requests. Prepare and ship customer orders for Rolls-Royce publications needed in physical format (i.e. USB, CD, Paper)Advise customers regarding order status, changes or improvement Support Specialist, Support, Customer, Specialist, Technology, Business Services
-
Bilingual Customer Service Representative
1 week ago
Dallas, United States Voyig Full timeWe are seeking a Bilingual Customer Service Representative for our food production facility in Dallas! Responsibilities Key Responsibilities:Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and e Customer Service, Customer Service Representative, Bilingual, Representative, Retail, Transportation