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Safe Alliance

3 months ago

Charlotte, United States Ascend Nonprofit Solutions Full time
Job DescriptionJob Description

Essential Duties and Responsibilities

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:

Using a trauma-informed, client-centered approach to:

  • Answer agency phone calls, screen and direct callers as appropriate, provide accurate description of services, and refer to external services as necessary.
  • Provide assessment, crisis intervention, safety planning, and education to callers, focusing on needs of the entire family
  • Act with clients in mind and work to meet client needs and expectations to the extent possible.
  • Gather initial intake information, connect with appropriate staff members.
  • Accompany victims of child and adult sexual abuse to the hospital during work hours and on-call as needed.
  • Resolve residential conflicts and maintain a safe environment while keeping clients in mind

Administration

  • Partner with direct care staff to maintain up-to-date client files (may include electronic/physical files).
  • Support office function by handling client and staff mail and maintaining supply of current forms.
  • Increase community awareness of victimization, prevention, and available resources through interaction with callers.
  • Promote and maintain professional relationships with coworker, staff, clients and community partners.
  • Maintain up to date inventory of needed supplies for staff and clients.
  • Adhere to agency procedures concerning documentation, Critical Incident Reports and Client Satisfaction Surveys and Participate in the Quality Assurance Process.
  • Verify timecard in a timely manner.

Stewardship

  • Support agency mission and stay up to date on agency policy and procedures by participating in at least 75% of scheduled agency staff meetings and trainings.
  • Work at least four holidays per year and 16 hours per pay period to stay active on the CCS PRN schedule.
  • Promote and maintain professional relationships with agency staff, clients, volunteers, and community partners.
  • Professional Development
    • Maintain and develop skills and knowledge by attending trainings, team meetings and ensuring licensure or certifications are up to date needed for the job.
    • Attend monthly supervision.
    • Contribute to agency effectiveness by performing other duties as assigned.
  • Core Competencies
    • Demonstrate all agency competencies.
    • Demonstrate the position agency competencies:
      • Adaptability
      • Decision Making/ Problem Solving
      • Conflict Management
      • Initiative
      • Teamwork

Education and/or Work Experience

  • Requirements: Bachelor Degree or Equivalent Experience
  • Preferences: Experience working with victims or experience in human services.
  • Language: Spanish-speaking preferred

Physical Requirements

  • Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body.
  • Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
  • Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency provides services 24/7.

No calls, emails, or visits please. For immediate consideration, please formally apply online at and provide a resume.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency.

Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.