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Front Desk Representative

4 months ago

Omaha, United States Blue Moon Fitness Full time
Job DescriptionJob Description

A Blue Moon Fitness Front Desk Representative is responsible for creating a positive member experience by providing a superior level of customer service to Blue Moon Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member enrollments.
    • Tour prospective members through the club.
  • Update member account information as needed.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Must love meeting new people.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.