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Front Desk Agent

2 months ago

Hyannis, United States Margaritville Resort Cape Cod Full time
Job DescriptionJob DescriptionCompany Overview:
Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.

Job Overview

This position is excellent for a people-oriented individual with a passion for hospitality. From seamless check-ins to exceptional guest experiences, this position assists guests throughout their stay, providing valuable local recommendations and playing a crucial role in ensuring guests feel cared for and valued.

Essential Duties and Responsibilities
  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression, emanating the fun and escapism for guests that Margaritaville is known for.
  • Make and confirm reservations and manage cancellations and special requests.
  • Act as a liaison between guests and hotel management, relaying guest concerns to management and hotel procedures to the guests.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide information about hotel facilities, amenities, other services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Routinely monitor the presence of the hotel lobby for cleanliness and remove all debris.
  • Perform administrative tasks, such as faxing, filing, answering phone calls, and ensuring an organized system.
  • Communicates with housekeeping, room service, and security staff.
  • Create a pleasant and memorable stay for our guests.
Educational Requirements:
  • High school degree or GED preferred.
Experience:
  • Minimum High School Education required. One to three years’ experience as a Front Desk Agent required (high-volume environment preferred); or equivalent combination of education and experience.
Knowledge/Skills
  • Ability to read written forms of communication and monochrome computer screen.
  • Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
  • Good written and verbal communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgment and decision-making abilities.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • 90% of the shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
  • Mobility - must be able to reach all areas of the hotel to assist clients.
  • Occasional carrying and lifting of files and office items up to 25 lbs.
Work Environment:
  • Air Conditioned, open environment
  • Work inside 95%
  • Material/Equipment used computer display, telephone.
  •  Prolonged standing at indoor, thermostatically climate-controlled workstation.
Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Shift: Full-time and Part-time

Pay: $17.00-$19.00 per hour, depending on experience

Benefits:
  • Medical /Dental/Vision Insurance
  • Flexible Spending Account
  • Paid Time Off (sick, vacation, bereavement, and holidays)
  • Pet Insurance
  • Employee Hotel Discounts and other Discounts
  • Life Insurance
  • Short & Long-Term Disability
  • 401K Retirement Match
  • Monthly Employee Recognition Awards


 

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