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Assistant General Manager at Crumbl Exton

2 months ago

Exton, United States CNH Group, a Crumbl Cookies Franchisee Full time
Job DescriptionJob Description
  • $20.00 / hour (includes $3.00 minimum tip guarantee, but tips not capped)
  • NO SUNDAYS - We're Always Closed on Sundays
  • Fast-growing, fun place to work with rapid advancement opportunity
  • Structured training program
  • Up to 80 hours of PTO for full-time employees
  • 401(k) and Telehealth

The Crumbl Mission:
Bringing friends and families together over a box of the best desserts in the world.

About Us:
Crumbl is the nation's fastest-growing and largest gourmet dessert company and bakery, with over 1000 stores in the United States and Canada. We boast over 300 different recipes of cookies, small pies and cakes, and other LTOs. The catch is we rotate only six varieties each week so customers always have a new reason to visit (and our employees always get to do something new).

We operate in an Open Bakery environment, where the retail customers can see the dough mixing, baking, and dessert assembly LIVE in our bright and vibrant environment.

Working at Crumbl is the perfect place for people who like to try new things and to make other customers happy.

AGM Position Description:
Following at 60-day training period on all-things-Crumbl, this role will be the primary manager of all hourly staff, where you'll be responsible for leading the day-to-day teams of Shift Leads, Mixers, and Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. This position is roughly 85% "on the floor" and customer-facing, with the shifts you work part of the required needs for production, sales, and training of others. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.

Responsibilities Following Training Period:
  • Perform as Manager on Duty during scheduled on-floor shifts in charge of all operations and as front line in resolving customer service issues and tasking/managing crew members to their assigned roles
  • Lead and monitor the performance of the team of Shift Leads as your direct reports
  • Lead training curriculum of new hires and staff working on advanced training categories
  • Mentor and train team members on The Crumbl Way
  • Coordinate and manage dough production plans and baking schedules
  • Assist General Manager with staff scheduling
  • Monitor required store Opening & Closing procedures when scheduled, including use of app for checklists and cookie inventory and waste reporting
  • Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence
Minimum Requirements:
  • Previous retail/food service leadership experience
  • At least 3 years of relevant industry experience
  • Availability to work some, but not all, weekend shifts (Friday night and Saturdays) - we're closed on Sundays
  • Availability to open or close store when necessary (see hours below)
  • Willingness to attend occasional off-site sales events outside of our store
  • Completion of Food Handlers certificate before hire date
  • Completion of all internal training certifications within 90 days of hire
  • Obtain ServeSafe or equivalent within 90 days (we reimburse fee 50% of class cost)
  • Comfortable with Smart Phone Apps, Spreadsheets, Email and Online Calendars
  • Valid driver's license and reliable transportation to/from work
*Includes Guarantee Tip Minimum:
  • This role includes TIP SHARING, with a guarantee of at least $3.00 per hour on top of your base hourly pay rate. (Tip sharing = All tips collected are evenly distributed among hourly workers based total non-training hours worked in-store each week. If that total does not equal at least $3.00/ hr, we make up the difference in hourly base pay for the week).
  • Tip sharing is NOT capped, so when they go over the minimum guarantee per hour, you earn that too
  • The minimum guaranteed tip amount is subject to change every calendar quarter
Shift Options:
  • Store hours are Monday - Thursday 8 a.m. - 10 p.m, Friday - Saturday 8 a.m. - 11 p.m. We are closed Sundays
  • Opening or Closing shifts begin as early as 6:30 a.m. and as late as 1 hour after closing times. You will never be scheduled to close alone.
  • Flexible scheduling is offered (within our minimum requirements)
Full-Time Benefits:
  • Guarantee of at least $3.00 / hour in tips for your non-training hours
  • Free Telehealth for full-time employees
  • Up to 80 hours of PTO
  • We Pay for "A's" Educational Performance Bonuses
  • Employee Discount
  • Free Cookie with every shift
  • Closed Sundays
Work Location:
129 Woodcutter St. Suite 100, Exton, PA 19341 (in the Main Street at Exton shopping center)

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