Field Service Engineer

4 weeks ago

Vernon Hills, United States Fuji America Corporation Full time
Job DescriptionJob Description

Fuji America is a rapidly growing electronics assembly equipment distributor. We support the factories of the future, and smart factories globally. We offer an exciting and challenging career for a Technical Trainer to join our growing company.

As a Field Service Engineer for Fuji America Corporation, you will be a customer facing and providing our customers with their first experience with our technology and demonstrating how we can improve their process.

Job Summary:

Field Service Engineers (FSE) are primarily performing customer-site installations, preventative maintenance, and routine or emergency repairs and process engineering support on SMT machines. The FSE should be able to troubleshoot (both on-site and off-site), repair and instruct others to operate effectively and efficiently. We expect our engineers to be able to communicate professionally in the field to our customers regarding machine operation, repairs, training, troubleshooting. The FSE advise management regarding customer satisfaction, and product performance, you are essentially our eyes and ears in the field.

RESPONSIBILITIES:


  • Field Installation of Fuji Surface Mount - Automation equipment throughout North America.
  • Field Troubleshoot, Repair, Training, and Process support of Fuji Surface Mount -Automation equipment.
  • Field Custom Modification & Retrofit of Fuji Surface Mount -Automation equipment.
  • Engineering Level Technical Phone Support.
  • Engineering Level data collection including written and oral reports.
  • Comprehension of Electrical schematic, blueprint, and mechatronics drawings.
  • Capability of working in both team and independent work environments with limited supervision.
  • Strong verbal communication skills with both customer and other Fuji Technical Depts.
  • Knowledge of Windows and be comfortable installing software.
  • Flexibility to travel and perform job assignments at short notice.
  • Strong Aptitude with current computing applications and networking processes.
  • Travel with U.S. & Canada 100% of time
  • Other duties as assigned by Manager.

EXPERIENCE AND EDUCATION:

Bachelor of Science in Engineering preferred. SMT experience preferred. Strong aptitude with electrical and mechanical diagnostics/repairs. Proficiency with modern PC applications.


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