Host

1 month ago

San Jose, United States Rookies Sports Lodge Full time
Job DescriptionJob DescriptionBenefits:
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement

Position Overview: We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities:


  • Guest Reception: Warmly greet guests upon their arrival, manage reservations and events, oversee seating arrangements to ensure a smooth flow of service.
  • Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
  • Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
  • Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, expo and run the food in window, and ensure all front-of-house materials are up-to-date and well presented.
  • Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.
Qualifications:


  • Customer Service Experience: Prior experience in customer service or a hospitality role is preferred but not mandatory. Demonstrate ability to engage and satisfy guests.
  • Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
  • Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
  • Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
  • Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.

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