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Host/Hostess

2 months ago

San Jose, United States El Jardin Full time
Host/Hostess play a very important role as they are the first touch point and responsible for creating a great firsts impression. A friendly, accommodating demeanor, as well as an ability to multitask, are essential for success in this position.

Essential Functions
  • Greet the guests upon arrival
  • Manager service rotation and Yelp Table Management System
  • Answer the phone following the right telephone etiquette
  • Seat guests
  • Available to work a variety of hours, days and shifts, including weekends
  • Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
  • Ability to multitask calmly and effectively in a busy, stressful environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
  • Ensure the overall guest experience exceeds expectations and anticipate guests' needs
  • Greet guests with a warm, sincere smile
  • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
  • Ability to recognize an intoxicated guest, refuse to over serve guests and seek out management with any concerns about a guest that appears intoxicated
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Comply with all safety and sanitation guidelines and procedures
  • Successfully complete alcohol awareness training
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Get along well with others and be a team player
  • Other duties will be assigned as needed