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Technical Writer
4 months ago
Title: Technical Writer
Location: Sunnyvale, CA
Duration: Long Term
Job Description:
Technical Writer specializing in Digital Asset Management (DAM) Platform, will play a pivotal role in creating comprehensive documentation that enables our users to effectively utilize our platform's features, functionalities & APIs.
She/he will collaborate closely with cross-functional teams including product management, engineering to ensure accuracy, clarity, and consistency in all technical documentation.
Key Responsibilities:
Documentation Creation: Develop clear, concise, and user-friendly documentation including user guides, API documentation, release notes, and technical specifications for our DAM platform.
Content Maintenance: Regularly update existing documentation to reflect new features, enhancements, and changes to the platform, ensuring accuracy and relevance at all times.
Collaboration: Work closely with product managers, software engineers, UI/UX designers and ensure alignment on documentation requirements.
Quality Assurance: Conduct thorough reviews and testing of documentation to ensure accuracy, completeness, and consistency with the platform's functionality.
User Support: Assist users in troubleshooting issues by providing clear and concise documentation, tutorials, and FAQs to address common challenges and inquiries.
Training Materials: Develop training materials and resources, including online tutorials, video demos, and knowledge base articles, to facilitate user on boarding and adoption of the DAM platform.
Documentation Standards: Establish and maintain documentation standards, templates, and style guides to ensure consistency and uniformity across all documentation.
