Director of Community Supportive Services

4 months ago

Framingham, United States South Middlesex Opportu Full time
Job DescriptionJob Description

SUMMARY

Develop, implement, manage and oversee a uniform model for delivery of coordinated and integrated community services, including but not limited to CSP-HI programs. Provide clinical and administrative support and oversight to the managers of regional supportive housing programs. Participate proactively in MetroWest, Central Mass, and Lowell shelter, housing and support services teams. LICSW or LMHC required.

Why Work for SMOC?

  • Flexible schedule, work/life balance and a 35-hour work week.
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
  • EyeMed Vision Insurance
  • 403(B) Retirement Plan with a company match on day one.
  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

PRIMARY RESPONSIBILITIES

  • Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
  • Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
  • Provide regular clinical supervision to direct care staff of the programs in weekly staff meetings and on an as needed basis
  • Provide weekly individual supervision to Program Managers,
  • Review client chart at intake, to ensure the proper documentation is completed (proof of homlessness, documentation of disability) and quarterly to review client centered treatment plans
  • Conduct regular chart review and audits with the program manager
  • Perform intake and assessment as necessary for new referrals
  • Review case managers weekly case notes and maintain documentation standards
  • Work with Program managers around performance goals
  • Work with shelter and Program Managers to maintain and triage wait list
  • Work with billing department to ensure authorizations are up to date
  • Attend level of care meetings with managed care entities and ACO's
  • Work with Program Managers and billing department staff to submit and maintain weekly billing reports
  • Interface with intake coordinator to provide info re: waitlist, eligibility, availability for programs
  • work with CSP-HI program manager to increase enrollment
  • Maintain linkage to SMOC's single adult continuum referral sources
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

  • LMHC or LICSW credential required.
  • Must be licensed in Massachusetts to provide mental healthcare services. LMHC, LICSW, or RN required.
  • Prior experience in mental health and substance use treatment with a minimum of 2 years
  • Minimum 2 years supervisory experience, preferably of clinicians or residential staff.
  • Flexibility in hours and work locations, some travel required to satellite operations in Worcester and Lowell.
  • Valid driver's license, reliable vehicle and evidence of insurability required.

PHYSICAL REQUIREMENTS

  • Ability to drive a vehicle
  • Ability to ascend and descend stairs
  • Ability to make a comprehensive assessment of clients needs
  • Dress is business casual.

ORGANIZATIONAL RELATIONSHIP

  • Directly reports to the Division Director of Behavioral Healthcare.
  • Indirect reports of this position are Case Management Supervisors and Case Managers.

WORKING CONDITIONS

This position will travel to various locations within Massachusetts and needs to be available off hours. Hybrid work is possible. As part of the responsibilities of this position, the Director of Community Support Services will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.


Monday - Friday 9:00am - 5:00pm or 8:00am - 4:00pm
35 Hours per week

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