Front Desk Customer Service Representative

2 weeks ago

Nampa, United States Goldfish Swim School - Nampa Part time $13 - $14
Job DescriptionJob DescriptionBenefits:
  • Flexible schedule
  • Training & development

Are you looking for a job where you can learn and grow all while having fun? Do you want to work somewhere you can make a difference? Check out Goldfish Swim School Were a rapidly growing, award-winning franchise that is not your typical company and we are looking for someone great to join our front desk team

For this role, dependability, great attitude and ability to work in a fast-paced environment are key. Our front desk team promotes quality customer service and processes sales and registration transactions. Youll act as the first point of contact for potential and current Goldfish customers and are responsible for presenting a positive image for the company.

This is a part time position located in Boise for 10-25 hours a week. Hours are flexible and can include weekdays, weekends, mornings or afternoons/evenings. Pay starts at $13-$14/hr depending on experience.

Shifts needed:
T-F 3:00pm-7:30pm
T, W, F 8:00am-12:15pm
Sat 7:30am-1:00pm
Sun 11:00am-4:00pm

PRIMARY RESPONSIBILITIES
  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  2. Processes student registrations using effective sales/customer service techniques.
  3. Schedules and manages birthday/pool parties.
  4. Resolves customer concerns/complaints using a professional approach.
  5. Assists members with purchases of merchandise and vending.
  6. Greets parents and students as they report to the front desk.
  7. Checks in students on the attendance tracking system.
  8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  9. Monitors Snack Shack area
  10. Checks voicemail and email correspondence and responds in a timely manner.
  11. Updates informational displays with accurate and timely promotions and literature.
  12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
  13. Makes collection calls to resolve open account problems.
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16. Fulfills other duties and responsibilities as assigned by the Employer.
Benefits:
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
  • Staff outings / team bonding
  • Major holidays off
Requirements:
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
  • 1+ years of proven sales experience
Education/Experience: High school diploma or GED required. Some college preferred. At least 1 year previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google.

Certifications and licenses: CPR, First Aid and AED certification required (certification course provided by us).

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

COMPANY INFORMATION
Are you looking for a job where you can learn and grow while having fun? Do you want to work somewhere you can make a difference? Check out Goldfish Swim School Were a rapidly growing, award-winning franchise that is not your typical company.

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN We desire to maintain a get it mentality, a want it attitude and the capacity to learn and grow professionally and personally. Goldfish Swim School Boise is a learn-to-swim facility for kids ages 4 months to 12 years.

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shoutout out awards, gift cards and fun social events We offer paid training and flexible shifts that are perfect for students or individuals who want to grab extra hours without working late nights.
We are looking for individuals who share our Core Values:
  • We go above and beyond with every detail to create a GOLDEN EXPERIENCE
  • We believe in nurturing a culture that provides WOW CUSTOMER SERVICE
  • We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST
  • We meet and exceed expectations, so you see EXTRAORDINARY RESULTS
  • We make a big deal about lifes accomplishments by remembering to CELEBRATE

Job Title: Front Desk Customer Service Representative
Reports to: General Manager
FLSA Status: Non-Exempt

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