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Patient Services Representative
6 months ago
Position Summary
This position is responsible for providing front desk services to patients throughout their treatment cycle. This includes educating patients about their insurance benefits, making affordable financing options available, and making the patient’s financial experience with BJHCHS a positive one. This position will ensure that all patient insurance and financial benefits and transactions are appropriately updated, understood and interpreted. This position will assist the patients with processing Medicaid eligibility forms, assessing payments, monitor and track patient accounts, as well as collect money for previous, current and future services to be provided.
Specific Duties
- Register new patients.
- Perform income verification for new patients without insurance to see if they qualify for sliding fee.
- Perform insurance verification on all patients for authorization prior to their medical appointments and update the system with their current benefits information.
- Obtain relevant information for primary care provider (PCP) changes.
- Do appointment reminder calls.
- Communicate with patients prior to the medical appointment regarding their financial responsibilities (co-pays, deductibles, etc.) and insurance benefits.
- Ensures that patients are prepared and understand fees and payments they are expected to bring during their visit.
- Obtain all relevant patient and insurance data and update system to ensure all insurance and financial data is current at all times.
- Perform income updates.
- Meet with patients and review their insurance benefits.
Qualifications
- Requires a High School diploma.
- At least one years of experience in a healthcare environment.
- Must have exceptional customer service skills and be able to communicate effectively both verbally and in writing.
- Prior billing experience is a plus.
- Must be Bilingual.
