Temporary Operations Technician

JOB SUMMARY: The primary responsibility of the Operations Technician is to read residential and commercial customers' gas meters consumption for billing purposes.

ESSENTIAL FUNCTIONS:

• Read gas meters and record consumption for residential and commercial accounts.
• Inspect and report defective meters or related equipment.
• Complete required documentation.
• Verify readings for abnormal consumption and records reasons for possible fluctuations.
• Hang door tags for nonpayment of customer bills.
• Walk and/or drive ENSTAR vehicle to perform tasks.
• Inspect and maintain vehicle; refuel as needed.
• Perform duties related to Distribution as assigned.
• Work in a constant state of alertness and in a safe manner.
• Work in all types of weather conditions especially in cold and wet environments; may include walking through deep snow.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• Prior gas meter reading experience preferred.
• Experience in environments requiring customer service focus.
• Must be able to pass federally required initial and continuous Operator Qualifications training.
• Must possess an Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a background, past employment, drug, and driving record screening.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Good verbal and written communication skills; ability to effectively interact with individuals within and outside of ENSTAR.
• Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs) as they relate to fieldwork.
• Ability to work independently and be self-directed.
• Knowledge/familiarity of local road system.
• Ability to interpret as-builts.
• Knowledge regarding meter sets, regulators, pressures, and piping.
• Legible handwriting and ability to accurately complete detailed paperwork.
• Proficiency in Microsoft Office and ability to learn ENSTAR's software programs (Customer Care & Billing, Mobile Workforce Management, Itron, etc.).

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

Occasionally

Continuously

Frequently

1. Sitting

x

2. Standing

x

3. Walking

x

4. Bending Over

x

5. Crawling

x

6. Climbing

x

7. Reaching Overhead

x

8. Crouching

x

9. Kneeling

x

10. Balancing

x

11. Pushing or pulling

x

12. Talking

x

13. Repetitive use of hands/arms

x

14. Repetitive use of legs

x

15. Grasping

x

16. Lifting

x

10lbs or less

x

11 to 25 lbs

x

26 to 50 lbs.

x

51 to 75 lbs

76 to 100 lbs

Over 100lbs

17. Carrying

x

10lbs or less

x

11 to 25 lbs

x

26 to 60 lbs

51 to 75 lbs

76 to 100lbs

Over 100lbs

18. Eye/hand coordination

19. Fine Manipulation

VISUAL ACUITY:

Occasionally

Continuously

Frequently

1. Close vision (clear at 20 "or less)

x

2. Distance vision (clear at 20' or more)

x

3. Color vision (ability to identify and distinguish colors)

x

4 Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

x

5. Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

x

6. Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

x

7. No special vision requirements

MENTAL EFFORT:

Occasionally

Continuously

Frequently

1. Thinking analytically

x

2. Communication

x

Using effective verbal communication

x

Using effective written communication

x

3. Handling stress & emotions

x

4. Concentrating on tasks

x

5. Discriminating colors

x

6. Remember details

x

7. Making decisions

x

8. Adjusting to changes

x

9. Examining/observing details

x

ENVIRONMENTAL FACTORS:

Occasionally

Continuously

Frequently

1. Inside