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Clinical Intake Coordinator

3 months ago

Houston, United States The Council on Recovery Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY

The Intake Coordinators assist in carrying out the mission of The Council by providing high quality support, information, and referrals to those struggling with substance use, as well as those in their lives or in the community who are trying to support them. He/She is responsible for screening and triaging clients who present to The Council, by phone, email or in person, seeking services. Intake Coordinators are charged with getting individuals connected to the right services, within The Council or in the community, as seamlessly as possible, which could include case management, crisis intervention, marketing and substance use education.


REQUIREMENTS

· Answer all calls and greet all clients professionally and with dignity and respect

· Provide the following services to each client presenting by phone or in person

· Assess and evaluate requests for help

· Provide supportive advocacy and peer support

· Crisis intervention as needed

· Offer information and appropriate referrals, using warm handoffs when possible

· Assist with safety planning and brainstorming available options

· Educate potential clients about substance use and related issues as appropriate for their situation

· For clients being connected to Council services: scheduling, clarify fee structure, conducting intake/orientation sessions

· Is knowledgeable about The Council on Recovery services and activities, as well as other local and/or national community level treatment providers, substance abuse service agencies, and support groups

Requirements:

Qualifications

· Master’s Degree in social work, psychology, counseling or related field preferred;

· Bachelor’s Degree required

· Relevant Licensure a plus

· Bilingual preferred

· Experience with substance abuse evaluation, counseling and case management

· Understanding of ASAM and DSM 5 diagnostic criteria for substance use disorder and mental health disorders

· Working knowledge of community resources and experience in developing relationships

· Excellent “people” skills, i.e. has the ability to respond empathetically and with unconditional positive regard

· Ability and capability to work in a fast-paced environment

· Good organizational skills

· Demonstrated experience working independently and in a team environment

· Computer skills--Microsoft Word and Excel preferred

· Related call-center experience a plus