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Front Office Manager

4 months ago

Heber, United States HOLIDAY INN EXPRESS & SUITES HEBER Full time
Job DescriptionJob Description

Objective:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:

  • Cleanliness and organization of the front desk and back office areas
  • Hiring, scheduling, training, and supervising front desk staff members as directed by your GM
  • Maintaining high service scores and meeting all scoring goals
  • Assisting the front desk with any guest related issues
  • Ensuring that all front desk agents have completed all Brand required training
  • Meeting with your team a minimum of every other month
  • Motivate your team to meet all enrollment requirements based on your brand
  • Responding in a timely manner to all forms of communication
  • Communication with GM and all other departments on a regular basis
  • Maintaining the status of Quore and making sure all front desk team members are utilizing Quore
  • Updating shift checklists for the front desk
  • Updating the employee information book as well as the guest information book
  • Replying to all IHG brand and TripAdvisor reviews
  • Taking ownership and accountability in all you do
  • Knowledge of Concerto – Guest Complaints, MyID, HCM, CTA’s, Rates, Strategic Planning
  • Maintaining a relationship with businesses we have contracts with and locating new businesses coming to the area
  • Ensuring that all groups are picked up by deadline and keeping an open line of communication until event is over
  • Maintaining monthly inventory for reordering purposes
  • Report to General Manager any problems and/or concerns
  • Ensuring all front desk shifts are covered.
  • Any other duties and tasks as assigned by management

Physical Requirements:

  • Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.
  • Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.