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Field Service Manager
2 months ago
Location: Warner Robins, GA
Company: Strong Stable Company
Position Type: Full-Time
Industry: Manufacturing
Our client prides itself on being a leader in the manufacturing industry. Their commitment to quality, innovation, and customer satisfaction has driven their success and growth. We are currently helping them find a dedicated and experienced Field Service Manager to join their team in Macon, GA.
Job DescriptionAs a Field Service Manager, you will play a crucial role in overseeing the installation, maintenance, and repair services for our manufacturing equipment. You will be responsible for managing a team of field service technicians, ensuring that all service activities are completed efficiently, safely, and to the highest quality standards.
Key Responsibilities- Team Management: Lead, mentor, and manage a team of field service technicians, ensuring optimal performance and professional development.
- Service Coordination: Plan, schedule, and oversee service activities, including installations, maintenance, and emergency repairs.
- Customer Relations: Build and maintain strong relationships with clients, addressing their service needs and resolving any issues promptly.
- Quality Assurance: Ensure all service activities comply with company standards and industry regulations.
- Inventory Management: Oversee the maintenance of service equipment and manage spare parts inventory.
- Reporting: Prepare and present regular reports on service activities, team performance, and customer satisfaction.
- Safety Compliance: Ensure all service operations adhere to safety protocols and regulations.
- Experience: Minimum of 5 years of experience in field service management, preferably in the manufacturing industry.
- Education: Bachelor’s degree in Engineering, Business Management, or a related field is preferred.
- Skills:
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Effective communication and customer service skills.
- Proficient in using service management software and tools.
- Certifications: Relevant certifications in maintenance and safety management are a plus.
- Competitive Salary: We offer a competitive salary package commensurate with experience.
- Benefits: Comprehensive benefits package including health, dental, and vision insurance, 401(k) plan, and paid time off.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Innovative Environment: Work with cutting-edge technology and be part of a company committed to innovation and excellence.
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