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Customer Service Representative
1 month ago
Purpose / General Description:
Customer Service Representative is responsible for creating the best possible customer experience by clearly understanding customer needs; advising the customers on products to best serve the needs; processing orders accurately and timely; and handling all interactions with customers in a productive and professional manner.
Essential Duties and Responsibilities:
- Interact with all customers and sales representatives whether in-person, over the phone or via email in a professional manner. Always present yourself in a cheerful and enthusiastic way communicating effectively with all personality types and maintaining a calm demeanor when working through problems with unhappy customers.
- Maintain a thorough knowledge of the products and how to use them to help customers select the best products for their purposes.
- Maintain knowledge and skills in using various types of order processing and payment systems. Use all of the systems effectively and accurately.
- Be an effective team member by setting a proper example, fulfilling responsibilities, keeping commitments to others, communicating effectively, and building teamwork within the group.
- Perform consistently to the established procedures and policies for the company.
- Maintain effective reporting of area metrics to assist the continuous improvement activities.
Minimum Requirements:
- High School Diploma / GED (Associates degree in a construction specialty, or equivalent experience is a plus)
- 2 years’ experience in working in a direct customer sales environment
- Skilled in Microsoft Office products (Word and Excel primarily)
- Must be able to type 45 wpm accurately
- Ability to learn new software programs
- Strong organization, project management and time management skills
- Strong communication skills (communicate well at all levels) (Bilingual skills are a plus)
- Ability to actively participate in improvement efforts and contribute to the success of a team
Note: This position has physical requirements:
Employees must possess the ability to perform the essential job functions successfully and safely within the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Employees must maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Prolonged periods of sitting at a desk and working on a computer are an essential part of this position, and as such sedentary work, repetitive motions, and substantial movements of the wrists, hands, and/or fingers are required to perform the work
Must be able to lift up to 15 pounds at a time.
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