Customer Contact Center Representative

4 weeks ago

The Villages, United States Citizens First Bank Full time
Job DescriptionJob Description

Are you committed to excellence and looking for a new challenge? Consider joining the team at Citizens First Bank We’re located in The Villages, FL and we have been going strong and growing since we were created to meet the needs of the Villages community in 1991. In addition to our hometown, we are proud to serve the greater Lake, Sumter, Marion, and Citrus County areas. We’re a 5-star rated bank dedicated to serving our customers.


We are hiring for a Customer Contact Center Representative for our Contact Center The Customer Contact Center Representative serves as the primary point of contact for customers via telephone, email or online to assess their banking needs, provide account information, loan assistance, electronic banking support, and help resolve issues or route to the appropriate individual. The Representative will also offer concierge level banking service to existing customers such as express account opening, cashier’s check advance ordering, and call-ahead change orders.

For more information, please see the attached job description.

Requirements:

Minimum: High school diploma or equivalent required, one year in a customer service/retail environment. Must be able to attend work regularly and on time and perform position requirements with little supervision. Must have the ability to assist customers in a professional, positive manner, ability to communicate effectively, ability to be flexible by being able to adjust adeptly to changing priorities, ability to function as a member of a team including participating in team activities and displaying positive behavior.

Must have computer skills including working knowledge of Microsoft Office (Outlook, Word and Excel), proficient in keyboarding and use of a calculator and possess good general math and letter composition skills. Must be able to work flexible hours.

Preferred: Two years CSR experience in banking or related environment. Completed CFT courses in consumer and mortgage lending



Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.

Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.



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