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Food & Beverage Manager - Full Time Year Round
3 months ago
PRIMARY RESPONSIBILITIES:
Gunstock Mountain Resort in Gilford, NH is looking for a Food & Beverage Manager to deliver welcoming and hospitable dining services throughout all resort venues, including food courts, restaurants, food trucks, kiosks, special events and group functions. As the Food & Beverage Manager, you will oversee the staffing, training, planning, budgeting, safety, and performance results of each venue and deliver a superior dining experience for all guests. This position reports directly to the CFO.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Effectively manage the daily operation of all food service outlets including, but not limited to: pre-season planning and hiring, daily opening and closing procedures, facility inspections and cleanliness, equipment and supplies inventory, staff scheduling, and guest relations; continuously monitor revenue, labor, and guest experience to ensure key performance indicators are achieved.
- Directly supervise the efforts of Gunstock Servers, Bartenders, Cashiers, Hosts and other FOH team members; effectively train team members on operational procedures for the POS system to accurately and efficiently process guest orders; provide support as needed when issues arise.
- Effectively mitigate shrinkage through internal inventory controls and loss prevention efforts; conduct regular inventory counts and thoroughly research all discrepancies prior to reconciliation; prevent theft and asset loss through proper zoning, staffing, and placement of merchandise.
- Forecasts business volume by consulting with other members of the management team in order to appropriately plan for and coordinate service.
- Maintain an effective sales and service presence among hospitality team at all times; drive sales by consistently delivering outstanding guest service.
- Manage and monitor internal processes and staff training to ensure a safe, clean facility and work environment that follows all appropriate regulations, including OSHA, Ergonomics, Emergency Response, Injury and Illness Prevention, Food Handling and Preparation, and Cash Handling.
- Work closely with Group Sales on the delivery of group functions and special events to ensure efficient planning for live entertainment, F&B services, staffing, facility setup, signage, and other necessary logistical information.
- Work with CFO to implement long-range plans for facility, equipment, and guest experience improvements.
SUCCESSFUL CANDIDATES WILL HAVE:
- Bachelor’s Degree in business management or culinary arts or equivalent experience, plus at least 3 years of progressive management experience in restaurant/food services within a recreation, hospitality, or multi-concept environments.
- Experience in opening a new restaurant is desirable.
- Stellar leadership and communication skills with demonstrated to ability to create excellent working relationships throughout the organization; superior problem-solving and organizational skills are required.
- Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
BENEFITS:
This is a full-time year-round opportunity with many benefits including: Medical and Dental coverage, company paid Short-Term Disability & Life Insurance, Retirement Plan with 5% Employer Match, Paid Time Off from date of hire, plus 9 Paid Holidays, 40% off all resort F&B venues, 25% off retail purchases at Gunstock Ski & Sport; Complimentary Season Passes for you & your family; Complimentary Guest Passes for friends.
Located in the heart of the Winnipesaukee Lakes Region, Gunstock Mountain Resort is among the longest continuously operating ski areas in NH and remains committed to our mission of delivering memorable outdoor adventures for guests of all ages and abilities. Built by the Works Progress Administration in 1937, Gunstock is owned and operated by Belknap County. In recent years, the resort has transformed into a four-season recreation area, featuring award-winning camping, adventure park attractions and major events.
